Front Office Leader

2 weeks ago

Ottawa, Canada Hilton Garden Inn & Homewood Suites by Hilton Ottawa Downtown Full time

**SUMMARY**:
Responsible in managing of all operations at the Front Desk and ensuring company standards are adhered to under the direction of the Hotel Manager.

**RESPONSIBILITIES**:

- Onboarding of all new Front Office Associates acting as a mentor and coach throughout
- Completion and review of daily report package.
- Promote and encourage inter-departmental cooperation and communication to improve customer service and overall satisfaction.
- Ongoing training and coaching with Human Resources to ensure disciplinary process and performance management is consistent and effective
- Ensure all new hires have brand training completed in a timely manner
- Interview, hire, train supervise and counsel Guest Service Specialists and Night Auditors in the efficient operation of their respective areas.
- Motivate, lead and encourage the entire Rooms team to generate positive results in guest experience, financial goals and associate satisfaction.
- Lead, own and document monthly department meetings
- Conduct pre-shift meetings to build a strong team work environment.
- In Co-ordination with the Hotel Manager take on a role of responding to Salt reviews.
- Manage, maintaining/improving SALT for Overall guest experience.
- Be an active participant all Hotel committees (Blue energy committee, Bright hearted committee, Health and Safety, etc.).
- Manages the functional areas of guest registration, night audit, and guest reservation, to ascertain guest satisfaction and associate satisfaction - and maximize hotel profitability.
- Assist in the following: Preparing Schedules, evaluating Associates, and direction of all personnel.
- Takes immediate action on problems that are encountered in the Front Office Department.
- Manage and maintain Front Desk productivity
- Continual review of operational checklists and modifying as needed
- Implement and maintain upsell incentive program for front office department
- Hold individual associates accountable and ensure a full understanding of the Hotel’s expectations and performance standards
- Conduct and document weekly conversations and info sharing with Front Office team to discuss Salt, procedure changes and any other team relevant topics
- Assist in the maintenance of the key control program that is in place.
- Responsible for knowing hotel emergency procedure. Assist in training employees to act accordingly in the event of an emergency or accident at the hotel.
- Ensure the security needs of the property and guests are met.
- Conduct shift change over meetings and review of shift change report and pass over report
- Maintain an active role in the community, civic and industry segments.
- Perform other duties as assigned by the Hotel Manager.
- Evaluates staff performance on a 90 day, and annual basis.
- Conducts his/her self to reflect the high standards of professionalism within the Hilton organization.

**Salary**: $65,000.00-$75,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Front Desk: 3 years (preferred)
- Supervisory/Management: 2 years (preferred)

Work Location: One location

  • Assistant Front Office Manager

    1 week ago

    Ottawa, Canada Homewood Suites by Hilton Full time

    Description We are hiring an Assistant Front Office Manager! Responsibilities: Be readily available and approachable for all guests. Assist in developing written standard operating procedures and training plans Responsible for leading management of the front office department in the absence of the Front Office Manager. Champion technical...

  • Front Desk

    4 weeks ago

    Ottawa, Canada Canadian Association of Medical Aesthetics Full time

    OTTAWA, ON Schedule: THURSDAY to SUNDAY, 8am - 5pm Job Summary: We are seeking a friendly and reliable Part-Time Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for our customers and visitors, and will be responsible for providing exceptional customer service while ensuring a smooth and efficient...

  • Front Desk Receptionist

    2 days ago

    Ottawa, Canada Ottawa MediSPA Full time

    **Front Desk Receptionist** **Ottawa MediSPA Trainyards is looking for a mature, dynamic, friendly, outgoing, committed individual to work as our Front Desk Receptionist.** **We are looking for someone who has a passion for the Spa industry and has a proven history of customer service in a fast paced environment. As the first point of contact with all...

  • Front Desk Receptionist

    2 days ago

    Ottawa, Canada Westboro Dental Full time

    Looking for an experienced dental office front desk person, to work in one location 3 days a week, and another for two days a week. **Job Types**: Full-time, Permanent, Casual **Salary**: $30.00-$35.00 per hour **Benefits**: - Dental care Flexible Language Requirement: - French not required Schedule: - Monday to Friday Ability to...

  • Front Shop Assistant Manager

    3 weeks ago

    Ottawa, Canada Care Pharmacies Full time

    **New Edinburgh Guardian Pharmacy Front Shop Assistant Manager** Fast paced 10,000 square foot retail pharmacy looking for a natural leader. Full time 5 days a week 40 hours. $23 an hour! 5 years previous pharmacy experience preferred. Must be able to handle shipping and receiving. **Salary**: $23.00 per hour Schedule: - Weekend availability Ability...

  • Front Shop Assistant Manager

    4 weeks ago

    Ottawa, Canada Care Pharmacies Full time

    **New Edinburgh Guardian Pharmacy Front Shop Assistant Manager** Fast paced 10,000 square foot retail pharmacy looking for a natural leader. Full time 5 days a week 40 hours. $23 an hour! 5 years previous pharmacy experience preferred. Must be able to handle shipping and receiving. **Salary**: $23.00 per hour Schedule: - Weekends as needed Ability...

  • Front end manager

    6 days ago

    Ottawa, Canada Loblaw Companies Ltd - Head Office Full time

    L’utilisation du masculin à pour but d’alléger le texteVenez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre engagement à avoir un impact positif sur la vie de tous...

  • Front end manager

    6 days ago

    Ottawa, Canada Loblaw Companies Ltd - Head Office Full time

    L’utilisation du masculin à pour but d’alléger le texteVenez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre engagement à avoir un impact positif sur la vie de tous...

  • Front end manager

    5 days ago

    Ottawa, Canada Loblaw Companies Ltd - Head Office Full time

    L’utilisation du masculin à pour but d’alléger le texteVenez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre engagement à avoir un impact positif sur la vie de tous...

  • Business Leader

    4 weeks ago

    Ottawa, Canada The Ottawa Hospital Full time

    **Position Information**: The purpose of this position is to provide senior level advice, guidance, management support and counsel on various initiatives and key areas of activity including work related to strategic and operational planning, resource allocation, utilization monitoring, quality initiatives and corporate liabilities including legal and human...

  • Front Desk Receptionist

    4 weeks ago

    Ottawa, Canada Carte Blanche Haute Coiffure & Spa Full time

    Carte Blanche Haute Coiffure Salon & Spa Inc is seeking a receptionist to join our dynamic team! Front Desk Receptionist duties include: - Greet clients, check-in clients, and process payments - Book appointments and maintain staff's schedules - Manage database and administration - Call clients daily to confirm upcoming appointments - Create incident...

  • Front End Developer – Intermediate

    3 weeks ago

    Ottawa, Canada 2i Solutions, Inc Full time

    We have an excellent 1-year contract opportunity with possible extension for an Intermediate Front End Developer in Toronto/Ottawa.REMOTE ROLE (Must reside in Ontario)If you are interested, please send your resume to bakul.jain@2iresourcing.ca or pragathi.thalur@2iresourcing.ca. or hitenshah@2iresourcing.onmicrosoft.com or prachi.bhardwaj@2iresourcing.ca...

  • Front End Developer – Intermediate

    4 weeks ago

    Ottawa, Canada 2i Solutions, Inc Full time

    We have an excellent 1-year contract opportunity with possible extension for an Intermediate Front End Developer in Toronto/Ottawa.REMOTE ROLE (Must reside in Ontario)If you are interested, please send your resume to bakul.jain@2iresourcing.ca or pragathi.thalur@2iresourcing.ca. or hitenshah@2iresourcing.onmicrosoft.com or prachi.bhardwaj@2iresourcing.ca...

  • Front End Developer – Intermediate

    3 weeks ago

    Ottawa, Canada 2i Solutions, Inc Full time

    We have an excellent 1-year contract opportunity with possible extension for an Intermediate Front End Developer in Toronto/Ottawa.REMOTE ROLE (Must reside in Ontario)If you are interested, please send your resume to bakul.jain@2iresourcing.ca or pragathi.thalur@2iresourcing.ca. or hitenshah@2iresourcing.onmicrosoft.com or prachi.bhardwaj@2iresourcing.ca...

  • Front Desk Administrator

    7 days ago

    Ottawa, Canada Regional Group Full time

    We are seeking an experienced front desk administrator who will professionally represent the company by managing the reception area for both Regional Group and eQ Homes. In addition, you will provide administrative duties in support of the Executive team responsible for a) Human Resources, b) Multi-Family and Commercial Development and c) Land...

  • Front end manager

    5 days ago

    Ottawa, ON, Canada Loblaw Companies Ltd - Head Office Full time

    L’utilisation du masculin à pour but d’alléger le texte Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre engagement à avoir un impact positif sur la...

  • Front Desk Clerk/night Auditor

    7 days ago

    Ottawa, Canada ROTEL Foundation Inc. Full time

    We are currently looking to fill a front desk position with a friendly, customer-service oriented individual. Hours of work will consist of day shifts 7:30am - 3:30pm, evenings 3:30pm - 11:30pm & overnight shifts 11:30pm - 7:30am. Duties include: taking reservations in person or by telephone, answering customer queries in person & by telephone processing...

  • Front End Developer

    3 weeks ago

    Ottawa, ON, Canada 2i Solutions, Inc Full time

    We have an excellent 1-year contract opportunity with possible extension for an Intermediate Front End Developer in Toronto/Ottawa. REMOTE ROLE (Must reside in Ontario) If you are interested, please send your resume to bakul.jain@2iresourcing.ca or pragathi.thalur@2iresourcing.ca. or hitenshah@2iresourcing.onmicrosoft.com or prachi.bhardwaj@2iresourcing.ca...

  • Front Desk Agent/night Auditor

    2 weeks ago

    Ottawa, Canada Best Western Plus Ottawa City Centre Full time

    **FRONT DESK AGENT / NIGHT AUDITOR - FULL TIME** **Summary of Responsibilities**: Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: - Display Best Western I Care! service standards with all guests you come in contact with. Always providing outstanding service to our guests. -...

  • Front Desk Agent/night Auditor

    3 days ago

    Ottawa, Canada Best Western Plus Ottawa City Centre Full time

    **FRONT DESK AGENT / NIGHT AUDITOR - PART TIME** **Summary of Responsibilities**: Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: - Display Best Western I Care! service standards with all guests you come in contact with. Always providing outstanding service to our guests. -...