Guest Service Agent Full and Part Time Unionized. Cy

3 weeks ago


Ottawa, Canada Courtyard by Marriott Ottawa East Full time

**Department: Front Desk, Courtyard by Marriott Ottawa East**

**Position: Full Time & Part Time Guest Service Agent (1 Vacancy each / Unionized position**

**Hours: Days, Evenings, Weekends & Holidays. Shifts are between 6:45 am - 11:15 pm**

**Report to: Front Office Manager, Assistant Front Office Manager, Supervisors**

**Qualifications include but are not limited to**:

- Must be bilingual
- Must have a minimum of 6-12 months customer service experience
- Willing to be scheduled as needed & as the need arises
- Comfortable with computers and phones.
- Must have the ability to express themselves diplomatically with staff and guests
- Must be able to work and communicate in a professional and ethical manner with colleagues assisting where necessary to achieve and maintain standards.
- Must demonstrate the ability to independently solve problems
- Must be able to work & concentrate in a high volume area
- Must be efficient, well organized and able to handle multiple tasks
- Possess a commitment to guest service
- Comply with quality assurance expectations and standards
- Ability to stand, sit, or walk for an extended period of time" entire shift", Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested by Supervisors

**Job Types**: Full-time, Part-time
Part-time hours: 16-40 per week

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekend availability

Ability to commute/relocate:

- Ottawa, ON K1K 4S3: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

Application deadline: 2023-06-12
Expected start date: 2023-06-16



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