Administrative Assistant, Counselling Services

7 months ago

Red Deer, Canada Red Deer Polytechnic Full time

**Please see Special Instructions for more details.**:
This posting will remain open until filled, with the first review five days after posting.

**Posting Details**:
Position Information

**Position Title**
- Administrative Assistant, Counselling Services**Position Summary**
- The Administrative Assistant is responsible for providing reception and administrative support for the provision of services offered through the Counselling office. The Administrative Assistant is the first point of contact for students and helps to provide a welcoming and safe place for them to come to get the help they are seeking. This position provides administrative support to the Manager, Student Supports.
- This position performs a wide variety of administrative support services, ranging from routine to complex, all of which contribute to the efficient and professional operation of Counselling Services. The incumbent must have the ability to interpret and make decisions in accordance with procedures and practices of the organization and must be flexible and demonstrate the ability to maintain confidentiality, diplomacy, and tact at all times.**Position Responsibilities**

**Reception**
- Provides a welcoming and safe environment for individuals coming into Counselling Services.
- Aids in scheduling and rescheduling appointments and meetings.

**Administrative Support**
- Provides general administrative support to Counselling Services while maintaining confidentiality, accuracy, tact, and respect at all times.
- Manages the calendar of the Manager, Student Supports, prioritizing appointments and proactively resolving scheduling conflicts.
- Provides assistance to new employees, practicum students and Manager, Student Supports related to administrative matters and onboarding.
- Maintains the day-to-day office area, operates, and maintains office equipment.
- Performs administrative tasks to assist with the delivery of events, workshops, and presentations by Counselling Services.
- Provide coverage for other administrative positions within the division.

**Required Qualifications**
- Two (2) years of post-secondary training, completion of a community college certificate including trades apprenticeships or equivalent.
- Over one up to two years of experience.
- Excellent customer service skills in which the incumbent can respond to students in distress in a calm, courteous and helpful manner.

**Preferred Qualifications**
- Previous relevant experience working within an office team ensuring confidentiality, integrity, diplomacy, professionalism, and tact at all times.
- Strong communication and Interpersonal skills; verbal, written and listening skills as well as telephone etiquette.
- Use of judgement in recognizing the need to involve the appropriate staff or faculty for urgent matters.
- Extensive experience in calendar management using MS Outlook and other appropriate software programs.
- Demonstrated experience in modern office practice and procedures.
- Experience preparing meeting agendas, minutes, letters and memos accurately and error free.
- Proficient knowledge of office equipment (ie phones, photocopier, and computers).
- Maintain high standard of accuracy with a keen eye for detail in processing information.
- Strong organizational skills, the ability to prioritize workload and the ability to follow instructions.
- Ability to adapt to rapidly changing priorities and fluctuations in work demands.
- Ability to work independently and as a member of a team.

**Salary or Hourly?**
- Hourly**Salary**
- $24.05 per hour**Benefits and Compensation Information**
- Red Deer Polytechnic offers a comprehensive benefits package including extended health and dental care through Blue Cross, access to a health spending account, pension plan, Employee & Family Assistance Program, generous vacation allotments, credit tuition waivers and opportunities for professional development funding. Additional time off due to Institution closures between Christmas and New Year general holidays.- Eligibility to access the above-mentioned benefits are dependent upon RDP policies.

**About Red Deer Polytechnic**
- Focused on advancing the economic and social priorities of Alberta, **Red Deer Polytechnic** (RDP) provides more than 80 industry-relevant programs within a breadth of credentials to approximately 6,300 credit and apprenticeship students and 3,400+ learners with Continuing Education programming. With modern teaching and learning spaces, and state-of-the-art research and innovation centres in advanced manufacturing and energy innovation, the Polytechnic provides applied research opportunities, leadership in the social, economic, and cultural development of Alberta, and myriad lifelong learning opportunities.- Red Deer Polytechnic’s main campus is located on Treaty 7, Treaty 6 and Métis ancestral lands. This is where we will strive to honour and transform our relationships with one another.- Whatever brings you to Red Deer Polytechnic, we

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