Team Lead

4 months ago

Toronto, Canada Altea Active Liberty Village Full time

Studio Fitness Team Leads are proud brand ambassadors consistently showcasing and promoting our studio fitness offerings through social media, marketing and promotion channels. You exhibit unwavering authenticity and thoughtfulness about our company’s vested interest. You are an exceptional social media influencer, who remains culturally literate and keenly responsive to all studio fitness matters.

You are a team leader and top level instructor. You pay particular attention to creating the best studio fitness experience for our members, and that our instructors look up to you as a mentor. You are open to acquiring as many skill sets that are required for the variety of classes that we teach. Part of being a great leader, is being well educated in all the parts of our group fitness programming

The Studio Fitness Team Lead is a social butterfly who acts as a team captain, supporting the department to achieve its goals through practical goal setting, encouragement, and coaching. They are accountable for swiftly collecting and handling member and guest feedback and complaints. These community builders understand their role as a brand ambassador and offer a boutique studio fitness feel within our Altea Active umbrella.

**To land this role you need to have;**
- Post-secondary education relating to the health and fitness industry/recreation management is an asset
- Must have certification in group fitness or training relevant to their classes
- At least 1+ years in a leadership role is an asset
- At least 2+ years of experience instructing studio fitness classes and managing programs with diverse populations is an asset
- Tech-savvy with well-honed marketing and social media abilities
- Amicable, culturally aware disposition with the ability to identify with broader societal causes and trends.
- CPR/First Aid certification (required to have a minimum of Emergency First Aid and CPR certification) required before the start date and must be maintained throughout employment. CPR is to be renewed annually.
- All team members must provide a recent Criminal Background Check before the commencement of training and work.

**This job might be for you if you have the following talents & spirit**:

- **You Have Leadership Skills**: You can effectively direct the day-to-day activities of team members. You lead by example and are a role model to your colleagues and peers.
- **You have Communication Superpowers**: You play well with others and have excellent oral and written communication skills. You demonstrate the ability to convey thoughts and express ideas effectively using speech in individual or group situations; attend to and fully comprehend what others are saying.
- **You're Customer Service Orientated**: You have a knack for customer service and can handle member questions and concerns in a professional manner. You listen and respond effectively to customer questions and resolves customer problems to the customer's satisfaction.
- **You’re Confident**: you feel that you can contribute to conversations and make strong recommendations that would help elevate the Altea member experience.
- **You're Detail Oriented**: You cross your T's and dot your I's by maintaining client records highly organized with flawless attention to detail. You're not one to cut corners. You pay attention to the details. As far as you are concerned, anything worth doing is worth doing right, every single time. You stay focused, and nothing falls through the cracks on your watch.
- **You're Efficient & Resourceful**: You're a skilled multi-tasker and can handle juggling various tasks with a smile on your face. You maximize your time by being highly efficient.
- **Integrity & Trust**: You consistently demonstrate sound personal and business ethics and behaviors. You communicate intentions, ideas, and feelings openly and directly. Your moral compass guides you to make ethical decisions. You are gracious and make an unbiased decision.
- **You're Motivated & Driven**: You're motivated and driven. You take the initiative to identify issues, proactively act, and follow through on work activities to resolve them. You're going to take ownership of the time you spend with us and truly make a difference.

**As a Studio Fitness Team Lead, a typical day might include the following**:

- Create and lead semi-annual workshops in your assigned area (Yoga, Dance, Strength, or Cycle) to train and educate instructors on class formats.
- Communicate with instructors via WhatsApp on a daily basis.
- Oversee sub board
- Conduct class evaluations as necessary and instructed by the Studio Fitness Manager
- Lead by example and engage with all center users in a friendly, enthusiastic, and professional manner.
- Display extensive working knowledge of industry standards and practices, including product details and company services offered by Altea Active.
- Assist the Studio Fitness Manager with sub requests and entering changes in both software’s
- Craft and propo

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