Business Process Optimization Manager

1 week ago

Richmond Hill, Canada Compugen Inc Full time

**Job Title**
- Business Process Optimization Manager

**Vacancy No**
- VN6930

**Work Location**
- Richmond Hill, ON

**Base Pay Range**
- To be discussed during the recruitment process

**Job Details**
- **Position**: Business Process Optimization Manager

**Location**:Richmond Hill**About Compugen**

Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.
If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.
**Business Process Optimization Manager**
The Business Process Optimization Manager will be responsible for analyzing and documenting the current state of select end-to-end processes across the organization, identifying the best tool to use for process mapping and improvement, provide guidance on training material for process owners and stakeholders, and ensuing coordination with organizational change management resources as part of the process changes. This role will report to the Director, Materials Management.

Join a team that is invested in your future, who provides training, coaching, and career path development. Your voice matters and we want to hear it. Our team works together to test new ideas before we go all in. If you are someone who gets things done, entrepreneurial, is curious, and coachable, come make Compugen the place to learn, grow, and accelerate your career.

**How you’ll make a huge impact here - and in your career**:

- Overall
- Identify the best tool to use for process mapping and improvement, considering the needs, preferences, and capabilities of Compugen
- Conduct interviews, workshops, surveys, and observations to gather information about the current state of end-to-end processes
- Analyze the current state processes to identify redundant effort, opportunities for simplification, and alignment to best practices
- Create process maps and diagrams using the selected tool, following the agreed standards and conventions, ensuring to capture process descriptions, objectives, inputs, outputs, roles, responsibilities, metrics, and controls
- Contribute to training material and sessions for process owners and stakeholders, explaining the process mapping and improvement methodology, tool, and benefits
- Recognize the organizational change management requirements of implementing process changes, such as communication, engagement, resistance, readiness, and adoption
- Collaborate with process owners, stakeholders, and project managers to ensure the alignment and integration of process changes with the organizational strategy and objectives
- Monitor and evaluate the effectiveness and efficiency of the process changes, and provide feedback and recommendations for continuous improvement
- Specifically, starting with the Order to Cash end-to-end process
- Identify the different order types used in the ordering process and how they impact deal management
- Work with Sales Operations to streamline and automate order entry and order management processes
- Liaise with the relevant Finance and Operations resources to streamline and reduce number of branch plants while maintaining fiscal and operational controls
- Collaborate with Materials Management and Distribution Centre management teams to reduce complexity during implementation of Warehouse and Transportation Management systems

**Skills and qualifications, you’ll bring**:

- Bachelor's degree in business administration, management, engineering, or related field
- At least 3 years of experience in process analysis, mapping, and improvement
- Proficient in using process mapping and improvement tools, such as Visio, Lucidchart, Minitab, LeanKit, or similar
- Knowledge of process improvement methodologies, such as Lean, Six Sigma, BPMN, or similar
- Excellent communication, presentation, facilitation, and interpersonal skills
- Strong analytical, problem-solving, and decision-making skills
- Ability to work independently and collaboratively with cross-functional teams
- Attention to detail and quality
- Adaptability and flexibility to changing requirements and environments

**What you’ll love about us**:
Every day, over 1500 dedicated employees across Canada focus on providing exceptional customer service and support experiences to private and public sector organizations. Since 1981, the Compugen team has developed a strong reputation with market-leading vendors and customers, for creating, implementing and supporting innovative IT solution

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