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Customer Service/administration

2 months ago

Ottawa, Canada MR Kitchens Ltd Full time

COME JOIN OUR DYNAMIC FAMILY

Awesome team

Innovative company based on the core values of respect, integrity, & ownership with team culture that encourages innovation & constant improvement.

**Employer**: MR Kitchens - A custom kitchen cabinet manufacturer with 3 showrooms in the Ottawa region in business since 1986. **Office is located in Vars - 15 minutes east of Ottawa - 25 minutes south of Orleans.**

Assist the Installation & Service Manager with their workload

Answer all service-related phone calls and action appropriately

Correspond with clients concerning installation & customer service questions

Schedule service appointments with clients and using Google Calendar

Plan cabinet delivery & installation schedule

Plan service technician schedule

Prepare and send documentation for subcontractor installers & technicians

Follow through on service requests from clients

Input data accurately into spreadsheets

**Qualities Needed**:
Accuracy, high attention to detail

Ability to thrive in a fast-paced environment

Able to thrive under pressure, prioritize & reevaluate priorities on the go

Professional, empathetic customer service approach

Strong analytical & decision-making skills

Ability to process large amounts of unstructured information efficiently into a structured output

Loves a challenge :)

**Required Knowledge & Expertise**:
5 years experience in fast-paced customer service environment

Fluent English - spoken & written required

Millwork / Construction background

French - spoken & written is an asset

**Advantages**: Good pay, awesome team, employee-oriented company, training provided

MR Kitchens is a custom kitchen cabinet manufacturer with 3 showrooms in the Ottawa region in business since 1986. We are an innovative company based on the core values of respect, integrity, & ownership with team culture that encourages innovation & constant improvement. We hold old-fashioned values that our team is our greatest asset and we like to see each our staff achieve their highest potential and grow within the company. Shop is located in Vars 15 minutes east of Ottawa - 20 minutes south of Orleans.

**Salary**: $44,000.00-$46,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Work Location: In person

Application deadline: 2023-07-30
Expected start date: 2023-07-31

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