Customer Service/administration
2 months ago
COME JOIN OUR DYNAMIC FAMILY
Awesome team
Innovative company based on the core values of respect, integrity, & ownership with team culture that encourages innovation & constant improvement.
**Employer**: MR Kitchens - A custom kitchen cabinet manufacturer with 3 showrooms in the Ottawa region in business since 1986. **Office is located in Vars - 15 minutes east of Ottawa - 25 minutes south of Orleans.**
Assist the Installation & Service Manager with their workload
Answer all service-related phone calls and action appropriately
Correspond with clients concerning installation & customer service questions
Schedule service appointments with clients and using Google Calendar
Plan cabinet delivery & installation schedule
Plan service technician schedule
Prepare and send documentation for subcontractor installers & technicians
Follow through on service requests from clients
Input data accurately into spreadsheets
**Qualities Needed**:
Accuracy, high attention to detail
Ability to thrive in a fast-paced environment
Able to thrive under pressure, prioritize & reevaluate priorities on the go
Professional, empathetic customer service approach
Strong analytical & decision-making skills
Ability to process large amounts of unstructured information efficiently into a structured output
Loves a challenge :)
**Required Knowledge & Expertise**:
5 years experience in fast-paced customer service environment
Fluent English - spoken & written required
Millwork / Construction background
French - spoken & written is an asset
**Advantages**: Good pay, awesome team, employee-oriented company, training provided
MR Kitchens is a custom kitchen cabinet manufacturer with 3 showrooms in the Ottawa region in business since 1986. We are an innovative company based on the core values of respect, integrity, & ownership with team culture that encourages innovation & constant improvement. We hold old-fashioned values that our team is our greatest asset and we like to see each our staff achieve their highest potential and grow within the company. Shop is located in Vars 15 minutes east of Ottawa - 20 minutes south of Orleans.
**Salary**: $44,000.00-$46,000.00 per year
**Benefits**:
- Dental care
- Extended health care
- Paid time off
Schedule:
- Monday to Friday
Supplemental pay types:
- Overtime pay
Work Location: In person
Application deadline: 2023-07-30
Expected start date: 2023-07-31
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