Front Desk Customer Service and Grounds Support

2 months ago

Ottawa, Canada Tennis Centre West Ottawa Full time

Job description

**Tennis Centre West Ottawa - 120 Greenview Ave**

**Job Description
- Front Desk Steward and Grounds Support**

**Tennis Centre West Ottawa is looking for a Part-Time Front Desk Steward/Grounds to be a key part of their team.**

**The schedule for this position requires flexibility to work days, evenings and weekends, according to club needs. Our facility is open 7am-11pm, 7 days a week. Majority of shifts will be in the evening and weekends. Part-time position is 15-25 hours per week.**

Who we are

Tennis Centre West Ottawa is a Not-For-Profit year-round facility boasting 6 indoor clay and 7 outdoor har-tru courts, meaning you can play on some of the best clay surfaces come rain or shine All of our courts are a clay surface and that comes with amazing benefits:

- Our courts are easier on the body than other types of courts. The softness underfoot absorbs a significant amount of shock from each step, reducing the stress on joints.
- Clay courts help develop toughness, stamina and strategy that hard court play cannot.
- The ball bounce on clay courts allows for longer rallies, a greater variety of strokes and a more controlled game. So your moves are made more effective but less strenuous.

Located right next to the Britannia Beach, we have a welcoming Clubhouse for members to relax and socialize. We also host regular social events and offer free parking. Our amazing staff and tennis pros are always ready to welcome every player, young or old. Tennis Centre West Ottawa is also proud to offer ever-growing programs and lessons for Adults and Juniors including junior camps, all at competitive pricing.

Our club just celebrated its 100th Anniversary in 2023 and has a wealth of history in tennis. Check out our history to learn more

**Responsibilities**:
**Front Desk and Administration**
- Meet and greet all visitors, delivering excellent customer service at all times
- Keep up to date files of membership, program, league, clinic and camp registrations
- Promote and collect fees from memberships, programs, leagues, clinics and camps registrations
- Assist in the organization of tournaments, round robins and social events
- Acknowledge all members and be aware of guests playing at the facility
- Ensure information displayed at the front desk is accurate and up-to-date
- Other applicable responsibilities to meet the needs of the club operations

**Clubhouse Duties/Grounds Support**
- Keep the front desk and club house neat and tidy at all times, cleaning of facilities including washrooms, changerooms to ensure health and safety of environment
- Keep canteen and washroom and change room supplies stocked and cleaned
- Ensure floors, entrances and exits to the clubhouse are kept clean and clear of obstacles
- Ensuring the clubhouse is securely locked at the end of your shift
- Other applicable responsibilities to meet the needs of the role
- Ensure Health and Safety of club operations

**Watering and maintaining court conditions such as sweeping, brooming, watering, weeding, landscaping. Must be able to lift 50lbs, work outdoors in all weather conditions such as snow, rain, sun. Must be able to stand, bend, be physical for extended periods of time.**

**Dome duties**
- Ensure the dome temperature, pressure and condition are checked and logged regularly
- Be aware of weather conditions throughout your shift, health and safety of those outdoors
- Report any damages, maintenance problems or safety concerns to the Manager
- Ensuring the dome is securely locked and closed at the end of your shift
- Communicate with maintenance staff throughout your shift regarding watering schedules for outdoor courts during the summer season
- Other applicable responsibilities to meet the needs of the role

**Requirements**:

- Approachable, personable and able to adapt to different situations, shows initiative
- Previous experience in a customer service focused role
- Current Standard First Aid/ CPR Certificate (can be completed upon employment)
- Current Ontario Police Check for Vulnerable Sector (can be completed upon employment)
- Updated Ontario Smart Serve Certificate (can be completed upon employment)
- Food handler certification (can be completed upon employment)
- Stewards must be 18 years of age or older to obtain Smart Serve Training
- Education or experience in Sport Management or a related field is considered an asset
- Ability to work a variety of shifts throughout the week (morning, afternoon and evening shifts)
- Ability to work with others and be comfortable working alone
- Possesses initiative and drive

**Benefits**
- Vision Care, Dental Care, Extended Health Care, Employee Assistance Program, beginning after first 90 days in position
- Working with a great team of dedicated employees
- Supporting tennis to the community
- Flexible schedule
- Paid breaks
- Tennis playing opportunities

**Job Types**: Part-time, Permanent

Part-time hours: 15-25 hours per week

**Salary**: $16.50-$19.00 per hour

**

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