Front Desk Hospitality Agent

5 months ago

Ottawa, Canada Sonder Full time

Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in 40+ cities spanning 10 countries and three continents. Sonder’s innovative app empowers guests by making self-service features and 24/7 on-the-ground support just a tap away. From simple self check-in to boutique bathroom amenities, we bring the best of a hotel without any of the formality.

Our Front Desk Hospitality Agents are the face of Sonder and who live our leadership principle of 'Extend Hospitality to All'. This is one of the most versatile roles at the company and perfect for anyone who loves interacting with guests and finds fulfillment in creatively solving problems. You are a detail-oriented individual who thrives on interacting with others, supporting your fellow team members, and satisfying guest requests throughout the day. If you’re ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we’d love to hear from you

AT SONDER YOU WILL:
- Be the face of Sonder, and make an awesome first impression on our guests, visitors, and all internal and external partners.- Guide guests through the technology-rich Sonder experience, ensuring they are able to make the most out of their stay and use our tech features- Utilize our digital communication systems to receive guest calls, SMS and live chats, and offer immediate support from the Front Desk- Handle all guest interactions with the highest level of hospitality and professionalism, accuracy and timeliness, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with services, facility, hours of operations, directions, etc.- Assist building leadership with any administrative tasks required to keep all operations running smoothly- Flex to support the back-of-house/Hospitality Agent team on a day-to-day basis as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues- Ensure the maintenance, cleanliness, and organization of both guest-facing and back of house working spaces including lobbies, office, storage closets, warehouse and others, as assigned- Support multiple Sonder properties throughout the local market, as required

WHAT WE LOOK FOR:- Demonstrated experience working in hotels, restaurants, or other customer-facing hospitality, service, and/or customer experience roles- Excellent problem solving skills, with the desire to “get it done” for our guests-
- Organized, hardworking, and detail-oriented- Thrives in a fast paced, ever-changing, always challenging startup environment- Ability to work effectively both in a team environment as well as independently- Flexible schedule and open to working evenings, weekends and holidays- Ability to lift/carry items up to 50 pounds and stand/walk for extended periods of time- Proficiency in languages other than English a plus- This role requires regular access to a reliable smartphone for work purposes. (Expense reimbursement available)- This role requires reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations)

We also have great benefits to make your life easier so you can focus on what you’re best at:
- Competitive compensation- Generous stock plan- Medical, dental and vision insurance (where applicable)- Flexible vacation- Annual free credits and discounts to stay in Sonders- A company with a huge vision, a dynamic work environment, and a team of smart, ambitious and fun to work-with colleagues- Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status or other protected classes.

  • Front Desk Agent

    5 months ago

    Ottawa, Canada Concord Hospitality Enterprises Full time

    **Description**: **Front Desk Agent / Guest Services Specialist** We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring...

  • Front Desk Hospitality Agent

    1 month ago

    Ottawa, Canada Sonder Full time

    Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need...

  • Front Desk Agent

    2 weeks ago

    Ottawa, Canada Quality Inn & Suites Full time

    **Job Summary** **Duties** - Greet and welcome guests upon arrival, ensuring a positive first impression. - Manage check-in and check-out processes efficiently, handling reservations and guest inquiries. - Provide information about hotel services, local attractions, and amenities to enhance the guest experience. - Handle phone calls promptly with excellent...

  • Overnight Front Desk Hospitality Agent

    5 months ago

    Ottawa, Canada Sonder Full time

    Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in 40+...

  • Front Desk Hospitality Agent

    5 months ago

    Ottawa, Canada Sonder Full time

    Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same - each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need...

  • Front Desk Agent

    5 months ago

    Ottawa, Canada Homewood Suites by Hilton Ottawa Downtown Full time

    **Description**: **Front Desk Agent / Guest Services Specialist** We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring...

  • Front Desk Representative

    1 month ago

    Ottawa, Ontario, Canada Homewood Suites by Hilton Full time

    About the RoleWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Homewood Suites by Hilton. As a Front Desk Agent, you will be the first point of contact for our guests and will play a critical role in ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide exceptional customer service to...

  • Front Desk Representative

    1 month ago

    Ottawa, Ontario, Canada Homewood Suites by Hilton Full time

    About the RoleWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Homewood Suites by Hilton. As a Front Desk Agent, you will be the first point of contact for our guests and will play a critical role in ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide exceptional customer service to...

  • Front Desk Agent

    6 months ago

    Ottawa, Canada Homewood Suites by Hilton Full time

    Description Front Desk Agent / Guest Services Specialist We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring...

  • Front Desk Supervisor

    5 months ago

    Ottawa, Canada Bona Hospitality Full time

    **Department: Front Desk, Courtyard by Marriott Ottawa East** **Hours: Shifts vary between 6:45 AM TO 12:00 AM weekends & holidays included** **Report to: Front Office Manager,** ***: The Front Desk Supervisor is responsible to oversee front desk staff to ensure and maintain guest satisfaction through proper and effective interpersonal skills and the...

  • Front Desk Agent

    5 months ago

    Ottawa, Canada Les Suites Hotel, Ottawa Full time

    **THE ROLE**: The Front Desk Agent position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with...

  • Front Desk Agent

    5 months ago

    Ottawa, Canada Les Suites Hotel, Ottawa Full time

    **THE ROLE**: The Front Desk Agent position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with...

  • Front Desk Agent

    5 months ago

    Ottawa, Canada Les Suites Hotel, Ottawa Full time

    **THE ROLE**: The Front Desk Agent position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with...

  • Front Desk Agent

    1 month ago

    Ottawa, Canada Les Suites Hotel, Ottawa Full time

    **THE ROLE**: The Front Desk Agent position is generally responsible for representing the hotel to the guest throughout all stages of the guest’s stay, determining the guest’s reservation status and identifying their duration of stay. He or she will also process the guest’s method of payment, be customer-service oriented, and work closely with...

  • Front Desk Agent

    5 months ago

    Ottawa, Canada NYNY Hair Salon Full time

    Job Title: Front Desk Agent Job Summary: Join our dynamic team at NYNY Hair Salon, a leading provider in Hair Salon solutions dedicated to providing clients with high quality services in an outgoing atmosphere. We pride ourselves on delivering exceptional service and innovative products to our valued customers. **Position Overview**: We are seeking a...

  • Front Desk Representative

    2 weeks ago

    Ottawa, Ontario, Canada Homewood Suites by Hilton Full time

    Role OverviewWe are seeking a highly skilled and enthusiastic Front Desk Agent to join our team at Homewood Suites by Hilton. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring that every stay is memorable.Key Responsibilities:Provide efficient, courteous, and professional assistance to...

  • Front Desk Supervisor

    5 months ago

    Ottawa, Canada Bona Hospitality Full time

    **Location**: Hampton by Hilton **Department**: Front Office / Front Desk Reports **Position**: Full-Time / Non-Unionized Hours: 40 hrs./week with shifts including Saturday/Sunday & Holidays ranging from 6:45 am to 3:00 pm & 2:45 pm to 11:00 pm **Salary**: $24.92 per hour **Qualifications include but are not limited to**: - Must have a minimum of 2...

  • Front Desk Supervisor

    5 months ago

    Ottawa, Canada Bona Hospitality Full time

    **Location**: Hampton by Hilton **Department**: Front Office / Front Desk Reports **Position**: Full-Time / Non-Unionized Hours: 40 hrs./week with shifts including Saturday/Sunday & Holidays ranging from 6:45 am to 3:00 pm & 2:45 pm to 11:00 pm **Salary**: $24.92 per hour **Qualifications include but are not limited to**: - Must have a minimum of 2...

  • Full-time Hotel Front Desk Agent

    5 months ago

    Ottawa, Canada Les Suites Hotel, Ottawa Full time

    **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an...

  • Front Desk Agent

    5 months ago

    Ottawa, Canada Cartier Place Suite Hotel Full time

    We are currently seeking part time Front Desk Agents for our family owned and operated Hotel. Responsibilities and requirements include: Responsibilities and requirements include: - Greeting, communicating and accommodating all hotel guests with the highest customer service standard; - Guest reservations; Position requirements include: - Must be...