Clinic Administrator
6 months ago
**Who we are**:
Resilient Health is a psychology clinic providing assessment, diagnosis and psychotherapy to clients in Victoria BC and across British Columbia. Our team, which includes psychologists, counsellors, and social workers, is very friendly, collaborative, and dynamic.
**Role overview**:
We are seeking a reliable and client-focused individual to join our team as an Administrator and MOA. This position offers part-time hours, with the opportunity to grow with the clinic. The position offers both remote and in-person responsibilities, providing flexibility and diversity in your work environment.
**Responsibilities**:
- Answer incoming phone calls professionally and courteously, addressing client inquiries and scheduling appointments. Make outgoing phone calls, to follow up on bookings, billing and other client-related issues.
- Manage new referrals and coordinate appointments with healthcare providers.
- Perform general clerical duties such as filing, faxing, copying, and data entry to support clinic operations and maintain organized records.
- Collaborate with other staff members to ensure efficient workflow and exceptional customer service.
- Maintain confidentiality of client information and adhere to privacy regulations, including HIPAA guidelines.
**Qualifications**:
- Previous experience in administrative or receptionist role required
- Experience as an MOA and with MSP billing Required
- Excellent communication skills, both verbal and written, with the ability to interact professionally and kindly with clients and colleagues.
- Strong organizational skills and attention to detail, with the ability to prioritize tasks effectively in a fast-paced environment.
- Ability to work independently as well as part of a team, demonstrating reliability and accountability in all responsibilities.
**Job Types**: Part-time, Permanent
Pay: $21.00-$25.00 per hour
Expected hours: 15 - 20 per week
Schedule:
- Monday to Friday
- Weekends as needed
**Language**:
- English (required)
Work Location: Hybrid remote in Victoria, BC V8R 6T9
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