Product Manager

2 months ago

Montréal QC, Canada Connect&Go Full time

We are Connect&GO, a global tech leader providing attractions management software that empowers venues to create unforgettable guest experiences. We simplify operations and boost revenue while relentlessly focusing on customer needs. Our culture is built on innovation, fueled by fun and laughter. Join us as we challenge industry norms, drive value for our customers, and shape the future of attractions.

The Mission

Have you ever gone to a waterpark or amusement park and wanted to have a better digital experience? Well, here is your opportunity As a Product Manager, you will work closely with our development team in the most exciting industry. Your mission will be to establish the best guest experience by owning the visitor point of view of our integrated management platform for attractions.

**What you will do as our Product Manager**:

- Owning the guest facing solution that includes our e-commerce, guest portal, self-serve kiosk & back office.
- Planning, establishing, and driving the roadmap for the guest experience within our products.
- Aligning product roadmap with strategic themes and IT systems updates roadmap in close collaboration with our operator experience Product Manager.
- Delivering product vision, producing high-level business requirement documents, managing related product backlogs, developing acceptance criteria, and driving user acceptance testing.
- Partnering with the development team to plan releases and program increments to ensure that they are properly planned, managed, and deployed.
- Continuously gather and analyze feedback from customers and stakeholders to drive product improvements and iterations.
- Working on the development of Scrum events, planning sprints, refining user stories, and reviewing them with stakeholders.
- Building a strong collaborative work environment with our Product Designers as well as with the Marketing team in preparation of new product announcements.
- Validate UI/UX works to ensure the added value on the product.

Document business decisions and ensure user guides of developed features are built and shared across all relevant stakeholders.
- Collaborate closely with Sales, Customer Support, and other departments to ensure product alignment with overall company goals and customer satisfaction.
- Monitor key performance indicators (KPIs) for the product to ensure its success and identify areas for improvement.
- Identify potential risks and develop mitigation strategies to ensure the successful delivery of product initiatives.
- Maintain clear and consistent communication with all stakeholders, providing regular updates on product status, roadmap changes, and key decisions.
- Stay informed about industry trends and emerging technologies to continuously drive innovation within the product.

**What you need to succeed**:

- Prior experience with wikis, bug tracking, agile project management and product management software - we use Confluence, Jira, Figma, Miro and Product board.
- Hands-on experience with ERP platforms is a strong asset.
- Strong ability to empathize with users and lead the customer’s vision effectively.
- Excellent analytical and problem-solving abilities, enabling you to tackle complex issues efficiently.
- Deep understanding of transactional concepts and best practices.
- Exceptional interpersonal, communication, and persuasion skills, crucial for interacting with a diverse group of internal and external stakeholders. Demonstrated efficiency in managing multiple tasks and projects, ensuring timely completion without compromising quality.
- Proven capability to thrive in a fast-paced environment, effectively handling tight deadlines and reacting promptly to changes and unforeseen challenges.
- Demonstrated ability to lead and motivate a team, foster a collaborative environment, and mentor junior team members to achieve their best performance.

In addition to our amazing company culture, dynamic industry, and incredible growth journey, there are even more exciting benefits waiting for you:
**Work-Life Balance**
- Experience a rejuvenating 4-day work week.
- Enjoy unlimited sick days for when you need to focus on your health.
- Celebrate your birthday with a paid day off.
- Unwind with up to 4 weeks of paid time off annually, including 3 weeks of vacation and 1 week between Christmas and New Year’s.

**Health and Wellness**
- Take care of yourself and your family with comprehensive health and dental benefits from day one.
- Invest in your physical and mental well-being with our fitness allocation program and access to Econofitness at the office at any time.
- Access an employee assistance program and telemedicine services for online medical consultations.

**Growth and Development**
- Accelerate your career with access to external training, Udemy platform, mentorship, and learning resources.
- Expand your skill set and knowledge base to achieve your professional goals.

**Company Culture**
- Be part of a supportive and inclusive tea

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