Associate Director Advice Centre, Home

4 weeks ago

Montréal, Canada Royal Bank of Canada Full time

**Job Summary**

Manages all customer service activities and initiatives for a major site or multiple sites. Typically manages 2 or more specialized departments comprised of supervisors, managers, professionals, and/or large numbers of operational support employees.

**What is the opportunity?**

As the Associate Director Advice Centre, Home and Auto, you will manage and lead a large team of Team Leaders and Licensed Insurance Advisors who support the Home and Auto needs of our clients. You will be responsible for significant growth of Home and Auto business.

**What will you do?**
- Accountable for developing and implementing strategies designed to maximize the client experience
- Responsible for the overall leadership and management of team leaders to ensure development of an effective sales force
- Consistently practices client focused coaching routines to maximize employee performance and development
- Leads retention and growth of existing clients’ business as well as acquisition and anchoring of new clients
- Ensures a high level of employee capability and engagement through coaching and sales routines; empowers team to reach their optimum proficiency
- Accountable for successful execution of the sales and service strategy to achieve high level business performance and operational effectiveness
- Provides ongoing coaching to drive high level team manager engagement and employee capability, through focused sales management routine

**What do you need to succeed?**

**Must-have**
- 5+ years Insurance business acumen
- Proven sales leadership experience
- 5+ years of people management and employee engagement experience
- Strong sales routines with proven ability to drive superior results
- Experience building a high performance culture
- Strong motivation and ability to impact & influence
- Requires fluency in French and English to serve our clients in the community with English speaking needs

**Nice-to-have**
- Experience in an Advice Centre environment and strong knowledge of processes and procedures
- Possession of the Quebec Damage Insurance certificate delivered by l’Autorité des marchés financiers and OTL Other than Life Ontario license
- Expert knowledge of Home and Auto insurance products
- Experience with a proactive sales culture is an asset

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to take on progressively greater accountabilities
- Access to a variety of job opportunities across business and geographies
- RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager_.

**Job Skills**

**Additional Job Details**

**Address**:
1 PLACE VILLE MARIE:MONTRÉAL

**City**:
MONTRÉAL

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
INSURANCE

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2024-05-07

**Application Deadline**:
2024-05-21

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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