Damage Insurance Agent, Advice Centre

6 months ago

Montréal, Canada Royal Bank of Canada Full time

**Job Summary**

**Help serve millions of Canadians in a meaningful role that also helps you balance work and life.**

A hybrid role at RBC Insurance Advice Centre gives you the best of both worlds—the flexibility you need for your life and the fulfillment you seek in your work.

**What is the opportunity?**

**RBC Insurance is offering a Sponsorship program for someone interested in pursuing a career in the Insurance industry.** We will provide you with the tools, training and support you need, including assistance in successfully completing the Damage Insurance Certificate delivered by l’Autorité des marches financiers (AMF) and the OTL Other than Life Ontario license and other provinces. If you already hold the Damage Insurance certification, do not hesitate to submit your resume.

At RBC Insurance you will have access to ongoing coaching in an environment that recognizes talent and rewards genuine ambition. If you have the drive, we have the resources to help you learn, grow, and succeed.

As an RBC Licensed Insurance Advisor for Home & Auto, you’ll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect what’s important to them. You’re calm under pressure, helpful and friendly and provide clear, upfront insurance advice for clients. With every conversation, you’re curious, caring and detail-oriented, with a focus on solving problems and delivering an exceptional client experience. You will contribute to individual and team sales’ plans by being proactive with home and auto options, selling solutions and referring to partners

In your role, you’ll have the technology and tools to support you, so you can focus on doing what matters most—driving successful results.

**What will you do?**
- Provide insurance advice and solutions to clients based on their needs
- Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the point of first-call, demonstrating the ability to connect through discussion and escalate as necessary
- Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
- Demonstrate a solid understanding of regulatory risk when writing and updating new business policies
- Ensure clients are charged premiums that correspond with their risks
- Perform front-line underwriting of Home and Auto policies
- Use procedures effectively and seamlessly during calls

**What do you need to succeed?**

**Must-have**
- Damage Insurance certificate issued by Quebec Autorité des marchés financiers (AMF) or in the process of completing the exams required by the AMF OR willing to obtain the certification during the RBC training session.
- Requires fluency in French and English in order to serve our clients in the community with French and English speaking needs.
- Flexibility to work a variety of shifts as our center is open extended hours in order to better help our clients. The Home & Auto Advice center is open Monday - Friday, 8:00am - 8:30pm.
- Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops etc.) with above average keyboarding skills, internet and computer navigation.

**Nice-to-have**
- Post-secondary education or the equivalent
- Knowledge of insurance products (Home & Auto, Life, Travel)
- Proven professional sales experience, and success in meeting and exceeding sales targets in a contact center environment

**What’s in it for you?**

Whether it’s developing new skills, opportunities to innovate and grow, modern and comprehensive benefits, or the flexibility to enjoy the moments that matter, at RBC you have everything you need at your fingertips to build your career and life.
- Working with an award-winning team ranked the top dedicated sales agency in _Investment Executive’s _2022 Insurance Advisor’s Report Card
- A comprehensive Total Rewards package that prioritizes your overall wellbeing, including flexible and modern benefits, competitive compensation and stock options
- Work where you belong as part of a supportive, inclusive team and company that celebrate your unique perspectives, background and experience and want you to bring your whole self to work, every day.
- Leaders who are invested in your success and provide opportunities to learn, to grow and to try new things. Develop new skills, sharpen existing ones and explore paths you never knew existed with a host of learning programs and tools designed to support you in every phase of your career.
- Flexible work arrangements and leaders who support your needs—both personal and professional.
- An opportunity to have real impact on the lives clients and the communities you serve.
- RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e.

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