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Guest Relations Agent

4 months ago

Kingston, Canada St. Lawrence Parks Commission Full time

**Guest Relations Agent (Bilingual - Casual)**

COMPETITION No: 2023-SLPC-1295

CLASSIFICATION: Travel Counsellor 2

COMPENSATION GROUP: OPSEU - Administrative

SALARY RANGE: $25.15 - $29.25 per hour

PERIOD OF EMPLOYMENT: July 2023 to January 24, 2024 (possibility of extension)

Group 1 temporary

HOURS OF WORK: Variable to 36 hours per week(must be able to work weekends, evenings and holidays as required)?

DIVISION: Marketing and Customer Experience

LOCATION: Toronto, Kingston, Ottawa, Morrisburg Note: alternate work arrangements such as telework options (remote) may be available.

POSTING DATE: June 16, 2023

CLOSING DATE: June 30, 2023 (deadline extended to July 14, 2023)

AREA OF SEARCH: OPEN

Are you passionate about tourism, cultural, educational and recreational experiences? Do you want to share your love of the beautiful Eastern Ontario region? Join St. Lawrence Parks Commission as a casual Guest Relations Agent to play an integral role in providing support to guests of our campgrounds, beaches and historic sites, contributing to an exceptional guest experience and economic prosperity in Eastern Ontario.

WHAT CAN I EXPECT TO DO IN THIS ROLE?
- ensuring guest inquiries are dealt with courteously, quickly and accurately
- providing general tourist information on Eastern Ontario
- resolving customer complaints
- promoting and upselling St. Lawrence Parks Commission destination areas and facilities
- collecting and maintaining accurate customer data and statistics on all activities performed
- Embody the SLPC’s equity, diversity and inclusion principles while interacting with staff and guests.

Please note:

- Hours of work are variable and will be determined by operational requirements of the Guest Relations Unit
- You will be required to complete paid training before you can be scheduled
- You may be requested to work with late notice
- During the core operating season (May 1 - September 3), we will make best efforts to offer a minimum of 15 hours of work in each pay period (2 weeks). This minimum is not guaranteed.
- 6:00pm-9:00pm Friday (3 hours)
- 8:00am-2:30pm Saturday (6 hours)
- 8:00am-2:30pm Sunday (6 hours)

HOW DO I QUALIFY?

MANDATORY:

- Oral proficiency in French at an advanced level and written proficiency in French at an advanced level
- Oral and written proficiency in English
- Willingness and ability to work evenings, weekends and holidays

KNOWLEDGE AND EXPERIENCE:

- You have demonstrated experience marketing tourism with the ability to execute direct sales strategies, and extensive experience in customer sales and service, telemarketing and/or dealing with the public.
- You are knowledgeable about Eastern Ontario, St. Lawrence Parks Commission, its attractions and facilities.

CUSTOMER SERVICE, COMMUNICATION AND COLLOBORATION SKILLS:

- You have excellent listening and communication skills to respond to customer inquiries and requests, providing accurate information in a courteous and efficient manner.
- You have a personal commitment to excellent customer service with exceptional interpersonal skills to interact with the public and resolve customer complaints.
- You are highly motivated and flexible, and you have the collaboration skills to effectively work in a team-driven environment.
- You can interact with team members and other internal stakeholders to discuss varying points of view, ideas and opinions and confirm information to ensure operational needs are being met.
- You exercise professionalism, tact, discretion and sound judgment when interacting with internal and external customers.

COMPUTER SKILLS:
ORGANIZATIONAL AND TIME MANAGEMENT SKILLS:

- You have strong organizational and time management skills to meet deadlines, prioritize and fulfil internal and external customer requests.

WHY WORK FOR THE ST. LAWRENCE PARKS COMMISSION?
- Belong to one of the largest employers in Ontario, the Ontario Public Service, and open the door to a diverse range of career opportunities throughout the province
- Supportive team environment
- Staff discounts
- Employee and Family Assistance Program (EFAP)
- Option to join an excellent pension plan
- Option to purchase benefits
- Percentage paid in lieu of vacation and statutory holidays
- Percentage paid in lieu of benefits

HOW TO APPLY:
2. Your cover letter and resume combined should not exceed five (5) pages.

3. Customize your cover letter and resume to the qualifications listed above. Using concrete examples, you must show how you demonstrated the requirements for this job.

4. OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

REMEMBER: THE DEADLINE TO APPLY IS 11:59 PM ON FRIDAY, July 14, 2023.

WE THANK ALL CANDIDATES FOR APPLYING, BUT ONLY THOSE SELECTED FOR FURTHER SCREENING OR AN INTERVIEW WILL BE CONTACTED.