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Guest Service Representative
2 months ago
About the Role
The Courtyard by Marriott Kingston is seeking a friendly and professional Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities
- Registering guests, issuing room keys, and providing information on hotel services and room location
- Accurately processing all cash and credit card transactions per established procedures
- Responding to guest requests, promoting hotel services, and providing guests with information to increase satisfaction
- Maintaining sanitation and cleanliness standards in the kitchen area
- Promoting teamwork and quality service through daily communication and coordination with others
Requirements
- Basic reading, writing, and math abilities
- High School diploma or equivalent, plus one-year front desk/guest service experience
- Strong communication skills
- Problem-solving, reasoning, motivating, and training abilities
About Easton's Group of Hotels
Easton's Group of Hotels is a leading hospitality company in Canada, with a commitment to providing exceptional benefits, perks, and growth opportunities to all employees. We strive to create an inclusive workplace that values diversity and promotes equity.
