Guest Service Agent

6 months ago

Kingston, Canada Holiday Inn Express Kingston West Full time

Holiday Inn Express Kingston West

Candlewood Suites Kingston West

**What’s the job?**

The moment a guest steps into one of our Brand New hotels, they walk into a genuinely memorable experience. As a Guest Service Representative/Night Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. Your day-to-day

Be the warm welcome that kicks off a memorable guest experience

Acknowledge IHG ONE Rewards members and returning guests, in person or on the phone

Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

Handle cash and credit transactions

Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes

Stay one step ahead of guests’ needs - record and act on their preferences, and handle their messages, requests, questions and concerns

Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed

Take pride in your appearance and place as a brand ambassador

Always know what events and activities are on the day’s schedule

Jump into other ad-hoc duties when your colleagues need your help

**What we need from you**

Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers

Flexibility - night, weekend and holiday shifts are all part of the job

You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential

Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

**How do I deliver this?**
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all hotels.

Each hotel delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

**Job Types**: Part-time, Permanent

**Salary**: $17.00-$19.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

  • Guest Service Agent

    2 weeks ago

    Kingston, Canada Easton's Group of Hotels Inc. Full time

    **Join Our Team at Marriott Kingston Hotel - Guest Services**Agent**: - Location: Downtown Kingston_ Are you passionate about delivering exceptional guest experiences? Marriott Kingston Hotel, located in the heart of downtown Kingston, is looking for a dedicated and professional Guest Services Agent (GSA) to join our dynamic team. As a GSA, you will play a...

  • Guest Service Agent

    7 months ago

    Kingston, Canada Comfort Inn & Suites Kingston Full time

    Do you start your day with a smile? Do you have strong customer service skills? Are you an independent worker who enjoys being part of a team? Then send us your resume because we're looking for you!! - **Role Responsibilities**:_ As a Guest Services Agent: - you will assist guests efficiently, courteously and professionally at all times - provide a high...

  • Guest Services Agent

    1 month ago

    Kingston, Canada Confederation Place Hotel Full time

    **Job Description: Guest Services Agent** **Company**: Confederation Place Hotel **Location**: Kingston, ON K7L 2Z4 **Job Type**: Permanent, Part-time, Full-time **Salary**: $18.50 per hour **Benefits**: Extended health care **Schedule**: Flexible to work morning, afternoon, or evening shifts as well as weekends and holidays; Expected hours: 20 - 35...

  • Guest Services Agent

    7 months ago

    Kingston, Canada Confederation Place Hotel Full time

    **Job Description: Guest Services Agent** **Company**: Confederation Place Hotel **Location**: Kingston, ON K7L 2Z4 **Job Type**: Permanent, Part-time, Full-time **Salary**: $18.25 per hour **Benefits**: Dental care, Extended health care, Life insurance, Paid time off **Schedule**: Flexible to work morning, afternoon, or evening shifts as well as...

  • Guest Service Agent

    6 months ago

    Kingston, Canada DoubleTree Home2 Suites Kingston Full time

    As a Guest Services Agent, you will be the face of the hotel and will be required to provide guests with exceptional customer service both in person and over the phone. You are the ambassador of the hotel during a guest’s stay which means offering a warm welcome when they arrive, providing information about the local area, informing guests of hotel...

  • Guest Service Agent

    6 months ago

    Kingston, Canada DoubleTree Home2 Suites Kingston Full time

    As a Guest Services Agent, you will be the face of the hotel and will be required to provide guests with exceptional customer service both in person and over the phone. You are the ambassador of the hotel during a guest’s stay which means offering a warm welcome when they arrive, providing information about the local area, informing guests of hotel...

  • Guest Service Agent

    2 months ago

    Kingston, Canada DoubleTree Home2 Suites Kingston Full time

    As a Guest Services Agent, you will be the face of the hotel and will be required to provide guests with exceptional customer service both in person and over the phone. You are the ambassador of the hotel during a guest’s stay which means offering a warm welcome when they arrive, providing information about the local area, informing guests of hotel...

  • Guest Service Agent

    7 months ago

    Kingston, Canada DoubleTree Home2 Suites Kingston Full time

    As a Guest Services Agent, you will be the face of the hotel and will be required to provide guests with exceptional customer service both in person and over the phone. You are the ambassador of the hotel during a guest’s stay which means offering a warm welcome when they arrive, providing information about the local area, informing guests of hotel...

  • Guest Service Agent

    6 months ago

    Kingston, Canada DoubleTree Home2 Suites Kingston Full time

    As a Guest Services Agent, you ll be the face of th hotel and - ll be requi - to provide guests with - ceptional customer s - ice both in per - and over the phone. Yo - re the ambas - or of the - tel during a - st’s stay whi - means of - ing a warm welco - when they arr - , providing inform ion about the local area informing guests of hotel amenities...

  • Guest Service Agent

    6 months ago

    Kingston, Canada Quality Inn and Suites Kingston Full time

    Quality Inn & Suites Kingston is a small business in Kingston, ON. We are inclusive and collaborative. Our work environment includes: - Safe work environment - Relaxed atmosphere - Guest Services Agent - Front Desk Agent_ Maintain a positive attitude and good communication, maintain excellent grooming standards. Must always be in full uniform. -...

  • Guest Service Agent

    2 months ago

    Kingston, Canada Quality Inn and Suites Kingston Full time

    Quality Inn & Suites Kingston is a small business in Kingston, ON. We are inclusive and collaborative. Our work environment includes: - Safe work environment - Relaxed atmosphere - Guest Services Agent - Front Desk Agent_ Maintain a positive attitude and good communication, maintain excellent grooming standards. Must always be in full uniform. -...

  • Guest Service Agent

    7 months ago

    Kingston, Canada Quality Inn and Suites Kingston Full time

    Quality Inn & Suites Kingston is a small business in Kingston, ON. We are inclusive and collaborative. Our work environment includes: - Safe work environment - Relaxed atmosphere - Guest Services Agent - Front Desk Agent_ Maintain a positive attitude and good communication, maintain excellent grooming standards. Must always be in full uniform. -...

  • Guest Services Agent/night Auditor

    7 months ago

    Kingston, Canada Comfort Inn Kingston Full time

    **THE OPPORTUNITY**: GUEST SERVICES AGENT/ NIGHT AUDITOR REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built...

  • Guest Service Agent

    6 months ago

    Kingston, Canada Courtyard by Marriott Kingston Full time

    **Looking for a career change?** Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization....

  • Guest Service Agent

    6 months ago

    Kingston, Canada Easton’s Group of Hotels Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As...

  • Guest Service Agent

    2 months ago

    Kingston, Canada Motel 6 Kingston Full time

    Register arriving guests and assign rooms, Process group arrivals and departures, Take, cancel and change room reservations, Provide information on hotel facilities and services, Provide general information about points of interest in the area, Investigate and resolve complaints and claims, Exchange foreign currency, Process guests' departures, calculate...

  • Guest Services Manager

    7 months ago

    Kingston, Canada Easton’s Group of Hotels Full time

    JOB OVERVIEW Manage all aspects of the front office areas which may include, but is not limited to guest registration, bell services, business center, telephone services, concierge services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. DUTIES AND...

  • Guest Services Agent/night Auditor

    7 months ago

    Kingston, Canada Comfort Inn Kingston Full time

    **THE OPPORTUNITY**: Part Time GUEST SERVICE REPRESENTATIVE / NIGHT AUDITOR Comfort Inn Hwy 401 Kingston REPORTS TO Front Office Manager **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of...

  • Front Desk Agent

    6 months ago

    Kingston, Canada Splitsville Kingston Full time

    Are you quick on your feet? Do you have a passion for bowling, customer service and creating a memorable experience for guests? If so, then you might be the next great **Front Desk Agent** to join our dynamic team. Our **Front Desk Agents** are the face of our company and know how to make a great first impression by providing exceptional guest care from the...

  • Front Desk Agent

    4 months ago

    Kingston, Canada Splitsville Kingston Full time

    Splitsville Entertainment is Canada’s premier family entertainment center! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience Are you quick on your feet? Do you have a passion for bowling, customer service and creating...