Guest Services Agent/night Auditor

7 months ago

Kingston, Canada Comfort Inn Kingston Full time

**THE OPPORTUNITY**:
GUEST SERVICES AGENT/ NIGHT AUDITOR

REPORTS TO GENERAL MANAGER

**THE COMPANY**:
Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations.

Our company culture is built on collaboration. A nimble team where everyone has a voice at the table and an opportunity to pursue their passions. Our skillsets are as diverse as our portfolio, but we all have a singular focus: a belief that partnerships deliver the best results, an entrepreneurial approach to decision making, respect for others, a strong sense of integrity and a curiosity to challenge the status quo.

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

**THE ROLE**:
The Guest Services Agent position is generally responsible for representing the hotel to the guest throughout all stages of a guest’s stay.

In addition to the above, the Night Audit position is generally responsible for the reconciliation and completion of all daily transactions.

**ACTIVITIES**:
The duties and responsibilities for the Guest Services Agent/Night Auditor include, but are not limited to the following:

- Create a welcoming environment for guests.
- Register guests and assign rooms, accommodating special requests whenever possible.
- Complete pre-registration and blocking of rooms for reservations/guest arrival.
- Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
- Understand room status and room status tracking.
- Know room locations, types of rooms available, and room rates.
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
- Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures.
- Process guest check-outs.
- Post and file all charges to guest, master, and city ledger accounts.
- Work closely with all hotel departments to improve service delivery and efficiency.
- Use proper telephone etiquette.
- Coordinate guestroom maintenance work with the engineering and maintenance division.
- Report any unusual occurrences or requests to the manager or supervisor.
- Register guests into their guest rooms as per reservations & check out guests and settles accounts; collect and verify payments - cash, debit, and credit and maintain a float.
- Post guest charges, compute guest bills, collect payments and make changes for hotel guests following all cash handling procedures as required by Hotel.
- posting balances to all guest rooms and closing out the day's transactions; running accounts receivable reports; providing next-day reports to the Front Office, Executive Office, and other departments as required.
- Verify and balance daily charges for all departments to customer folios, master accounts, and house accounts; make corrections as needed to ensure required documentation is obtained.
- Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.
- Audit all income postings and charges.
- Record and balance staff and house charges.
- Prepare and transmit credit card deposits.
- Process city ledger work to accounting.
- Know all safety and emergency procedures, and is aware of accident prevention policies.
- Ensure the work environment is tidy and well organized at all times (lobby).
- Adhere to all health and safety guidelines and standards.

**COMPETENCIES WE ARE SEEKING**:

- Excellent communication skills English
- Excellent organizational, interpersonal, and administrative skills
- Proficient or familiar with computerized systems
- Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations
- Present a high degree of professional work ethic and image
- High school graduate or equivalent
- Availability to work day, evening, and night shifts any day of the week including weekends and holidays

**Job Types*

  • Guest Services Agent/night Auditor

    7 months ago

    Kingston, Canada Comfort Inn Kingston Full time

    **THE OPPORTUNITY**: Part Time GUEST SERVICE REPRESENTATIVE / NIGHT AUDITOR Comfort Inn Hwy 401 Kingston REPORTS TO Front Office Manager **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of...

  • Night Auditor

    1 week ago

    Kingston, Canada Easton's Group of Hotels Inc. Full time

    **Join Our Team at Marriott Kingston Hotel - Night Auditor**: - Location: Downtown Kingston_ Marriott Kingston Hotel is seeking a detail-oriented and reliable Night Auditor to join our team! As the Night Auditor, you will play a vital role in ensuring the accuracy of the hotel's financial transactions during the overnight shift. If you are meticulous,...

  • Night Auditor/front Desk Agent

    7 months ago

    Kingston, Canada EconoLodge Kingston Full time

    Econo lodge City Centre is currently hiring a **Night Auditor. **As a Night Auditor, you will be responsible for balancing revenue and expense transactions, which occurred during the day at Econo lodge. You will ensure all guests receive the best possible service and experience by providing excellent customer service and professionalism. **Job Types**:...

  • Hotel Night Auditor

    7 months ago

    Kingston, Canada DoubleTree Home2 Suites Kingston Full time

    The Night Auditor will be the face of the hotel overnight and will be required to provide guests with exceptional customer service both in person and over the phone. You will also be required to reconcile and complete all daily transactions. You will assist guests by answering any inquiries and requests they may have which includes resolving issues and...

  • Hotel Night Auditor

    6 months ago

    Kingston, Canada DoubleTree Home2 Suites Kingston Full time

    The Night Auditor will be the face of the hotel overnight and will be required to provide guests with exceptional customer service both in person and over the phone. You will also be required to reconcile and complete all daily transactions. You will assist guests by answering any inquiries and requests they may have which includes resolving issues and...

  • Night Auditor/front Desk Agent

    3 months ago

    Kingston, Canada EconoLodge Kingston Full time

    Econo lodge City Centre is currently hiring a **Night Auditor. **As a Night Auditor, you will be responsible for balancing revenue and expense transactions, which occurred during the day at Econo lodge. You will ensure all guests receive the best possible service and experience by providing excellent customer service and professionalism. **Job Types**:...

  • Pt Front Desk Agent/night Auditor

    6 months ago

    Kingston, Canada Hampton Inn Kingston Full time

    **Job description** **Front Desk Agent** - Greet customers immediately with a friendly and sincere welcome. - Handle reservations, check-ins, check-outs. - Must be able to accurately handle cash transactions. - Good communication skills and multi-tasking skills is essential to this position. - Knowledge of local attractions. - Work well under pressure. -...

  • Front Desk/night Auditor

    7 months ago

    Kingston, Canada Hampton Inn Kingston Full time

    **Front Desk Agent** - Greet customers immediately with a friendly and sincere welcome. - Handle reservations, check-ins, check-outs. - Must be able to accurately handle cash transactions. - Good communication skills and multi-tasking skills is essential to this position. - Knowledge of local attractions. - Work well under pressure. - Handle difficult...

  • Front Desk/night Auditor

    6 months ago

    Kingston, Canada Hampton Inn Kingston Full time

    **Front Desk Agent** - Greet customers immediately with a friendly and sincere welcome. - Handle reservations, check-ins, check-outs. - Must be able to accurately handle cash transactions. - Good communication skills and multi-tasking skills is essential to this position. - Knowledge of local attractions. - Work well under pressure. - Handle difficult...

  • Night Auditor

    7 months ago

    Kingston, Canada Residence Inn Marriott Kingston Water's Edge Full time

    *THIS POSITION REQUIRES YOU TO WORK OVERNIGHTS FROM 11 PM - 7 AM We are currently seeking a dynamic individual to join our team as a Night Auditor. If you are a friendly, motivated individual who has a passion for customer service and contributing to a positive work environment, we would like to hear from you. The Night Auditor will be the face of the hotel...

  • Night Auditor

    6 months ago

    Kingston, Canada The Quality Inn & Conference CentreComfort Inn & Suites Kingston Central Full time

    **ABOUT US** At The Quality Inn & Conference Centre/Comfort Inn & Suites Kingston Central, we help guests feel refreshed and ready to take on the day by caring for them and delivering what they need with a friendly, can-do attitude. Owned and operated by Diamond Hotels Management Inc. we are committed to delivering exceptional, guest centric hospitality...

  • Night Auditor

    3 weeks ago

    Kingston, Canada Delta Hotels by Marriott Kingston Waterfront Full time

    **Own the Night and Keep Everything on Track!** Are you a night owl with a knack for numbers and a love for hospitality? Join our team as a **Night Auditor**, where you’ll be the behind-the-scenes hero ensuring our guests have a flawless stay while balancing the books and keeping the night running smoothly. **What You’ll Do**: - Be the friendly face...

  • Night Auditor

    7 months ago

    Kingston, Canada Delta Hotels by Marriott Kingston Waterfront Full time

    **ABOUT US***: At Delta Hotels by Marriott Kingston Waterfront, we strive to provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are...

  • Guest Service Agent

    2 weeks ago

    Kingston, Canada Easton's Group of Hotels Inc. Full time

    **Join Our Team at Marriott Kingston Hotel - Guest Services**Agent**: - Location: Downtown Kingston_ Are you passionate about delivering exceptional guest experiences? Marriott Kingston Hotel, located in the heart of downtown Kingston, is looking for a dedicated and professional Guest Services Agent (GSA) to join our dynamic team. As a GSA, you will play a...

  • Guest Service Agent

    7 months ago

    Kingston, Canada Comfort Inn & Suites Kingston Full time

    Do you start your day with a smile? Do you have strong customer service skills? Are you an independent worker who enjoys being part of a team? Then send us your resume because we're looking for you!! - **Role Responsibilities**:_ As a Guest Services Agent: - you will assist guests efficiently, courteously and professionally at all times - provide a high...

  • Night Auditor

    6 months ago

    Kingston, Canada The Delta by Marriott Kingston Waterfront Hotel Full time

    A Night Auditor holds the position of being the ambassador for welcoming guests for their overnight arrival. This position will entail problem solving guests concerns and proactively exceeding guests’ expectations throughout check-in, settling their room and food charges, balancing accounts, and preparing Front Desk systems for next day. **KEY AREAS OF...

  • Part Time Front Desk/night Auditor

    6 months ago

    Kingston, Canada Hampton Inn Kingston Full time

    **Job description** **Front Desk Agent** - Greet customers immediately with a friendly and sincere welcome. - Handle reservations, check-ins, check-outs. - Must be able to accurately handle cash transactions. - Good communication skills and multi-tasking skills is essential to this position. - Knowledge of local attractions. - Work well under pressure. -...

  • Night Auditor

    4 months ago

    Kingston, Canada Quality Inn and Suites Kingston Full time

    _Night Auditor - Part Time_ Maintain a positive attitude and good communication, maintain excellent grooming standards. Must always be in full uniform. - Contributes to achieving the loyalty of our guests by exceeding their expectations and providing warm personal service, resolve guest concerns, handle emergencies and other challenges that may occur during...

  • Hotel Night Auditor/front Desk Attendant

    1 week ago

    Kingston, Canada Aurora Inn Full time

    **Night Auditor at The Aurora Inn, Kingston, Nova Scotia** Join our wonderful team at the Aurora Inn! We are currently seeking a reliable and dedicated Night Auditor to work full-time (38-40 hours per week) and able to work weekends. Shifts required are from 11pm-7am. **Key Responsibilities**: - Conduct nightly audits of financial transactions and ensure...

  • Guest Service Agent

    6 months ago

    Kingston, Canada Holiday Inn Express Kingston West Full time

    Holiday Inn Express Kingston West Candlewood Suites Kingston West **What’s the job?** The moment a guest steps into one of our Brand New hotels, they walk into a genuinely memorable experience. As a Guest Service Representative/Night Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every...