Guest Service Agent
7 months ago
As a Guest Services Agent, you
ll be the face of th
hotel and
- ll be requi
- to provide guests with
- ceptional customer s
- ice both in per
- and over the
phone. Yo
- re the ambas
- or of the
- tel during a
- st’s stay whi
- means of
- ing a warm welco
- when they arr
- , providing inform
ion about the local area
informing guests of hotel amenities and any important details they will need throughout their stay. Primary Responsibilities: - Provides and displays excellent guest service skills, as per Hilton standards. - Provides superior guest service upon check-in and check-out of each guest. - Responds to guest problems in a timely and professional manner, utilizing the empowerment process. - Completes daily shift task lists and audit reports. - Provides information to guests about the procedures, policies and facilities of the hotel. - Answers phone calls and takes messages on behalf of guests. - Maintains rate and inventory levels. - Provides operational support to all Front Office areas. - Ensures guest safety and security by maintaining confidentiality of guest information, and handling guestroom keys and safety deposit boxes in a professional manner. - Maintains guest accounts. - Issues guest receipts and completes cash transactions. - Attends and participates in the daily Front Office pre-shift meetings. - Undertakes special projects and other duties as assigned. Qualifications: Completion of high school diploma or equivalency Prior front desk experience is an asset Skills: Excellent communication skills English Excellent organizational, interpersonal, and administrative skills Proficient or familiar with computerized systems Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations Present a high degree of professional work ethic and image Availability to work day, evening, and night shifts any day of the week including weekends and holidays Physical Demands: Carrying or lifting items weighing up to 50 pounds Moving about the public areas Handling objects, products and computer equipment Remain statutory for extended periods of time Bending, stooping, kneeling Job Types: Full-time, Part-time Pay: $18.87 per hour Benefits:
- Dental care
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed Work Location: In person
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