Guest Services Agent

7 months ago


Kingston, Canada Confederation Place Hotel Full time

**Job Description: Guest Services Agent**

**Company**: Confederation Place Hotel

**Location**: Kingston, ON K7L 2Z4

**Job Type**: Permanent, Part-time, Full-time

**Salary**: $18.25 per hour

**Benefits**: Dental care, Extended health care, Life insurance, Paid time off

**Schedule**: Flexible to work morning, afternoon, or evening shifts as well as weekends and holidays; Expected hours: 20 - 35 per week

**Duties & Responsibilities**:

- Welcome and greet guests upon their arrival with warmth and professionalism.
- Ensure guest satisfaction and optimize revenue by efficiently managing check-ins, check-outs, and coordinating hotel services.
- Alert supervisors and managers to any unusual occurrences or guest requests promptly.
- Process guest check-outs and payments following established policies.
- Provide accurate information about hotel amenities, room options, rates, and packages, assisting guests with reservations.
- Respond promptly to guest requests, promoting hotel facilities and services, and providing information about local attractions to enhance guest satisfaction.
- Address guest complaints to their satisfaction and report significant issues to managers or supervisors.
- Maintain a professional appearance and adhere to the designated uniform policy at all times.
- Communicate effectively with all departments to ensure a positive guest experience and uphold the safety of guests and staff.
- Perform any additional tasks as required to support hotel operations.

**Requirements**:

- High school diploma or relevant qualification.
- Minimum 1 year of customer service experience.
- Previous Front Desk experience preferred.
- Bi-lingual French/English (considered a strong asset).
- Excellent organizational skills and attention to detail.
- Strong team player with excellent communication skills.
- Ability to work effectively and collaboratively in a multicultural environment with co-workers, managers, and guests.
- Capable of exerting light physical effort, including prolonged periods of standing and sitting; occasional medium effort may be required for moving equipment, tables, and guest luggage.

**Work Location**: In person, Kingston, ON K7L 2Z4 (required)

**Job Types**: Full-time, Part-time

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person


  • Guest Service Agent

    2 weeks ago


    Kingston, Canada Easton's Group of Hotels Inc. Full time

    **Join Our Team at Marriott Kingston Hotel - Guest Services**Agent**: - Location: Downtown Kingston_ Are you passionate about delivering exceptional guest experiences? Marriott Kingston Hotel, located in the heart of downtown Kingston, is looking for a dedicated and professional Guest Services Agent (GSA) to join our dynamic team. As a GSA, you will play a...

  • Guest Service Agent

    7 months ago


    Kingston, Canada Comfort Inn & Suites Kingston Full time

    Do you start your day with a smile? Do you have strong customer service skills? Are you an independent worker who enjoys being part of a team? Then send us your resume because we're looking for you!! - **Role Responsibilities**:_ As a Guest Services Agent: - you will assist guests efficiently, courteously and professionally at all times - provide a high...

  • Guest Services Agent

    1 month ago


    Kingston, Canada Confederation Place Hotel Full time

    **Job Description: Guest Services Agent** **Company**: Confederation Place Hotel **Location**: Kingston, ON K7L 2Z4 **Job Type**: Permanent, Part-time, Full-time **Salary**: $18.50 per hour **Benefits**: Extended health care **Schedule**: Flexible to work morning, afternoon, or evening shifts as well as weekends and holidays; Expected hours: 20 - 35...

  • Guest Service Agent

    6 months ago


    Kingston, Canada DoubleTree Home2 Suites Kingston Full time

    As a Guest Services Agent, you will be the face of the hotel and will be required to provide guests with exceptional customer service both in person and over the phone. You are the ambassador of the hotel during a guest’s stay which means offering a warm welcome when they arrive, providing information about the local area, informing guests of hotel...

  • Guest Service Agent

    2 months ago


    Kingston, Canada DoubleTree Home2 Suites Kingston Full time

    As a Guest Services Agent, you will be the face of the hotel and will be required to provide guests with exceptional customer service both in person and over the phone. You are the ambassador of the hotel during a guest’s stay which means offering a warm welcome when they arrive, providing information about the local area, informing guests of hotel...

  • Guest Service Agent

    7 months ago


    Kingston, Canada DoubleTree Home2 Suites Kingston Full time

    As a Guest Services Agent, you will be the face of the hotel and will be required to provide guests with exceptional customer service both in person and over the phone. You are the ambassador of the hotel during a guest’s stay which means offering a warm welcome when they arrive, providing information about the local area, informing guests of hotel...

  • Guest Service Agent

    6 months ago


    Kingston, Canada DoubleTree Home2 Suites Kingston Full time

    As a Guest Services Agent, you will be the face of the hotel and will be required to provide guests with exceptional customer service both in person and over the phone. You are the ambassador of the hotel during a guest’s stay which means offering a warm welcome when they arrive, providing information about the local area, informing guests of hotel...

  • Guest Service Agent

    6 months ago


    Kingston, Canada DoubleTree Home2 Suites Kingston Full time

    As a Guest Services Agent, you ll be the face of th hotel and - ll be requi - to provide guests with - ceptional customer s - ice both in per - and over the phone. Yo - re the ambas - or of the - tel during a - st’s stay whi - means of - ing a warm welco - when they arr - , providing inform ion about the local area informing guests of hotel amenities...

  • Guest Service Agent

    6 months ago


    Kingston, Canada Quality Inn and Suites Kingston Full time

    Quality Inn & Suites Kingston is a small business in Kingston, ON. We are inclusive and collaborative. Our work environment includes: - Safe work environment - Relaxed atmosphere - Guest Services Agent - Front Desk Agent_ Maintain a positive attitude and good communication, maintain excellent grooming standards. Must always be in full uniform. -...

  • Guest Service Agent

    2 months ago


    Kingston, Canada Quality Inn and Suites Kingston Full time

    Quality Inn & Suites Kingston is a small business in Kingston, ON. We are inclusive and collaborative. Our work environment includes: - Safe work environment - Relaxed atmosphere - Guest Services Agent - Front Desk Agent_ Maintain a positive attitude and good communication, maintain excellent grooming standards. Must always be in full uniform. -...

  • Guest Service Agent

    7 months ago


    Kingston, Canada Quality Inn and Suites Kingston Full time

    Quality Inn & Suites Kingston is a small business in Kingston, ON. We are inclusive and collaborative. Our work environment includes: - Safe work environment - Relaxed atmosphere - Guest Services Agent - Front Desk Agent_ Maintain a positive attitude and good communication, maintain excellent grooming standards. Must always be in full uniform. -...


  • Kingston, Canada Comfort Inn Kingston Full time

    **THE OPPORTUNITY**: GUEST SERVICES AGENT/ NIGHT AUDITOR REPORTS TO GENERAL MANAGER **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of our offices and locations. Our company culture is built...

  • Guest Service Agent

    6 months ago


    Kingston, Canada Holiday Inn Express Kingston West Full time

    Holiday Inn Express Kingston West Candlewood Suites Kingston West **What’s the job?** The moment a guest steps into one of our Brand New hotels, they walk into a genuinely memorable experience. As a Guest Service Representative/Night Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every...

  • Guest Service Agent

    6 months ago


    Kingston, Canada Courtyard by Marriott Kingston Full time

    **Looking for a career change?** Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization....

  • Guest Service Agent

    6 months ago


    Kingston, Canada Easton’s Group of Hotels Full time

    Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As...

  • Guest Service Agent

    2 months ago


    Kingston, Canada Motel 6 Kingston Full time

    Register arriving guests and assign rooms, Process group arrivals and departures, Take, cancel and change room reservations, Provide information on hotel facilities and services, Provide general information about points of interest in the area, Investigate and resolve complaints and claims, Exchange foreign currency, Process guests' departures, calculate...

  • Guest Services Manager

    7 months ago


    Kingston, Canada Easton’s Group of Hotels Full time

    JOB OVERVIEW Manage all aspects of the front office areas which may include, but is not limited to guest registration, bell services, business center, telephone services, concierge services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. DUTIES AND...


  • Kingston, Canada Comfort Inn Kingston Full time

    **THE OPPORTUNITY**: Part Time GUEST SERVICE REPRESENTATIVE / NIGHT AUDITOR Comfort Inn Hwy 401 Kingston REPORTS TO Front Office Manager **THE COMPANY**: Passion Drives Performance. InnVest succeeds because our people love what we do. Our entire team shares a deep-rooted passion for the world of hospitality & travel that extends far beyond the walls of...

  • Front Desk Agent

    6 months ago


    Kingston, Canada Splitsville Kingston Full time

    Are you quick on your feet? Do you have a passion for bowling, customer service and creating a memorable experience for guests? If so, then you might be the next great **Front Desk Agent** to join our dynamic team. Our **Front Desk Agents** are the face of our company and know how to make a great first impression by providing exceptional guest care from the...

  • Front Desk Agent

    4 months ago


    Kingston, Canada Splitsville Kingston Full time

    Splitsville Entertainment is Canada’s premier family entertainment center! Our modern facilities combine state-of-the-art 10 pin bowling, high-quality casual dining, arcades, laser tag, and other entertainment options to make your visit a one-of-a-kind experience Are you quick on your feet? Do you have a passion for bowling, customer service and creating...