Bilingual Call Representative
4 weeks ago
KGS Research is a leader in the market research and data collection industry. We are looking for Bilingual Outbound Call Representatives (Hindi, Korean, Mandarin/ Cantonese, Tagalog, Vietnamese, White Hmong/Hmoob Dawb) to join the team to conduct market research Interested in political polling, public issues, and consumer trends? Are you a people person? Are you curious about the world and enjoy learning about new things? This might be the perfect opportunity
**Why Join KGS?**
- Amazing growth opportunities are available
- Start working immediately
- No sales involved
- Training is provided on-site
**Call Centre Hours of Operation**:
- Monday to Thursday: 3:30 P.M. - 12:00 A.M. (EST)
- Saturday and Sunday: 12:30 P.M. - 9:00 P.M (EST)
- No morning or day shifts
**Responsibilities and Duties**:
- Conducting telephone surveys to our clients about customer satisfaction, public policy, local issues, and many more
- Work closely with our quality control team to ensure opinions and data are collected in a neutral and unbiased manner
- Adhere to the staffing schedule
**Qualifications**:
- **Hindi**
- **Korean**
- **Mandarin / Cantonese**
- **Tagalog**
- **Vietnamese**
- **White Hmong/ Hmoob Dawb**
- One or more years of customer service experience in a fast
- paced environment
- Strong understanding of computers, and experience with CATI (Computer Assisted Telephone Interviewing) programs would be an asset
- Excellent English communication skills, able to articulate pronunciations of difficult words
**Job Type**: Casual
**Salary**: $18.00 per hour
Schedule:
- 8 hour shift
- Evening shift
**Education**:
- Secondary School (preferred)
Work Location: In person
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