Bilingual Client Service Representative, Call Centre, Client Service Centre

Found in: beBee jobs CA - 7 days ago

Toronto, Ontario, Canada Law Society of Ontario Full time

To receive a copy of this posting in French, email Please include the "job title" - French version in the subject line.

Pour recevoir une copie de cette annonce en français, écrivez à Veuillez indiquer "job title" - French version dans la ligne de sujet.

JOB PURPOSE

The Bilingual Client Service Representative, Call Centre, is responsible for providing timely, accurate, quality client service to lawyers/paralegal licensees and the general public, as well as to internal departments and external stakeholders. This individual is expected to act as a cross-trained client service resource for the Law Society's Licensee Inquiry, Reception, and Complaints Reception lines.

QUALIFICATIONS REQUIRED

  • A college diploma (for example, Law Clerk), university degree, or equivalent.
  • 2 years client service experience in a high volume call centre environment, ideally in a regulatory and/or professional membership environment.
  • This position is a designated bilingual position therefore the successful candidate must have the ability to write and speak clearly and effectively in French and English.
  • Demonstrated experience and solid understanding of superior client service, particularly related to a regulatory and/or professional services perspective.
  • Knowledge of the Law Society, including organizational structure, services, mandate, by‐laws, rules, and regulations.
  • Knowledge of other legal resources and agencies (Legal Aid, LawPro) and their relation to the Law Society and the Call Centre function.
  • Superior command of French grammar with the ability to write and speak clearly and effectively in French.
  • Clear, concise, and articulate communication skills in order to assist callers in articulating needs, and to explain detailed information / procedures in an audience appropriate format in both official languages.
  • Proficiency in business software ‐ word processing, spreadsheets, databases, e‐mail and the Internet.

Client Service Delivery

  • Licensee Inquiry - Provides information to licensees regarding a full range of practice and professional topics and responds to service and process inquiries (status changes, address changes, payment options, suspensions, and reinstatements) in an accurate and timely manner. Initiates service requests on behalf of licensees and others, forwards callers to other Law Society department staff or outside resources as appropriate, accesses various databases and other resources within the Call Centre, CSC and elsewhere in order to provide comprehensive, accurate and up-to-date information to clients.
  • Complaints - Provides information regarding processes and procedures related to the Complaints function to complainants contacting the Law Society via telephone (lawyers, licensed paralegals, members of the public, etc.). Also assists individuals by explaining the complaints process, determining which Professional Regulation staff have carriage of a complainant's file and routing calls appropriately, and providing information about other resources where appropriate (both internal and external).
  • Reception - Acts as a first point of contact and general information resource to a full range of callers contacting the Law Society. Provides information and assistance regarding the various functions and activities of the Law Society, and forwards callers to the appropriate area.

Performance Goals, Targets and Standards

  • Contributes to the development of, and strives to meet or exceed, individual service targets related to accuracy/timeliness/quality of service delivery.
  • Engages in continuous performance improvement (work processes, procedures, and service opportunities) to optimize both individual and team performance.

Team Membership

  • Is a proactive, cross-trained member of the Call Centre team, working closely with other CSRs to exchange information, provide assistance and contribute knowledge in order to ensure accuracy, timeliness, and quality of client service delivery.
  • Demonstrates flexibility and commitment to the team in order to maximize resources and support co‐workers during peak periods.

The Law Society has introduced a Distributed Workforce Model to leverage flexibility and agility, and to maximize employee productivity and engagement. Work arrangements will be determined by role and departmental requirements. The working arrangement for this position has been classified as primarily remote, with a requirement to attend the office on an occasional basis. The specific application of this will be communicated to applicants contacted during the recruitment process.

  • Client Service Representative, Call Centre, Client Service Centre

    Found in: beBee jobs CA - 5 days ago

    Toronto, Ontario, Canada Law Society of Ontario Full time

    JOB PURPOSE The Client Service Representative is responsible for providing timely, accurate, quality client service to lawyers/paralegal licensees and the general public, as well as to internal departments and external stakeholders. This individual is expected to act as a cross-trained client service resource for the Law Society's Resource Centre, Reception,...

  • Call Centre Representative, Pension Administration

    Found in: beBee jobs CA - 7 days ago

    Toronto, Ontario, Canada WTW Full time

    WTW benefit consultants have deep experience working with organizations of all types and sizes. We've worked closely with clients to develop some of the most advanced benefit design techniques currently in use. We combine expertise in retirement and investment consulting to support organizations worldwide in designing, managing, administering and...

  • Shareholder Services Client Manager

    Found in: beBee jobs CA - 7 days ago

    Toronto, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity?In this role, you will be responsible for managing and maintaining relationships with clients within Shareholder Services (SHS). You will be the key point of contact for Fund Manager's for SHS related operational escalations and inquiries. You will be a key influencer in the Clients Service Review Scoring for...

  • Unit Service Aide Withdrawal Management

    Found in: beBee jobs CA - 2 days ago

    Toronto, Ontario, Canada St. Joseph's Health Centre Full time

    Unit Service Aide Withdrawal Management (Job ID: 4370)Unity Health Toronto, comprised of Providence Healthcare, St. Joseph¿s Health Centre and St. Michael¿s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care,...

  • Financial Services Representative II

    Found in: beBee jobs CA - 1 week ago

    Toronto, Ontario, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Client Support Actuary

    Found in: beBee jobs CA - 7 days ago

    Toronto, Ontario, Canada Moody's Investors Service Full time

    Imagine what we can INSPIRE with you Moody's empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together.Role/Responsibilities :Moody's Analytics provides financial intelligence and analytical tools to help business leaders make better, faster...

  • Loyalty and Retention Centre Associate

    Found in: beBee jobs CA - 7 days ago

    Toronto, Ontario, Canada Adecco Canada Full time

    Adecco is currently seeking a highly skilled and motivated Loyalty Retention Centre Associate to join our client's team in Toronto, ON. if you are looking for a rewarding career in the automotive finance industry with one of the industry's top leaders, this role might be for you.Location: Toronto, ON * requires one day a month in Toronto Office.Company:...

  • Bilingual Client Support Advisor

    Found in: beBee jobs CA - 7 days ago

    Toronto, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity?Looking to enhance your customer service, communication, and financial services experience? Look no further.As a Client Support Advisor, you will be responsible for delivering exceptional customer service in resolving client inquiries by educating the client and determining the root cause of the issue with...

  • Facility Services Coordinator

    Found in: beBee jobs CA - 2 days ago

    Toronto, Ontario, Canada Johnson Controls International Full time

    Join the Johnson Controls family and thrive in a culture that values your voice and ideas. Your next incredible opportunity is just a few clicks away The Facilities Services Customer Center Operator provides customer service and front line support to the Johnson Controls P3 client site of Humber Hospital with respect to the maintenance and operations of...

  • Client Service Facilitator

    Found in: beBee jobs CA - 1 week ago

    Toronto, Ontario, Canada Holland Bloorview Kids Rehabilitation Hospital Full time

    Join us in building a world of possibility Holland Bloorview Kids Rehabilitation Hospital is Canada's largest pediatric rehabilitation hospital. We are a top 40 Canadian research hospital that is fully affiliated with the University of Toronto, and we serve over 8,500 families annually. Our vision is to support the most meaningful and healthy futures for all...

  • Bilingual (French and English) Client Advisor

    Found in: beBee jobs CA - 7 days ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?Looking to enhance your customer service, communication, and financial services experience? Look no further.As a Client Support Advisor, you will be responsible for delivering exceptional customer service in resolving client inquiries by educating the client and determining the root cause of the issue with...

  • Bilingual Customer Representative

    Found in: beBee jobs CA - 7 days ago

    Toronto, Ontario, Canada Vault Credit Corporation Full time

    Salary: Who we areVault Credit Corporation offers a wide array of financial services such as mortgage, equipment leasing and lending products. Vault has a devoted team of experts with years of experience in both financial services and real estate. We deliver products and services that meet our borrowers' diverse needs quicker and easier than traditional...

  • Training Coordinator, The Centre for Phenogenomics

    Found in: beBee jobs CA - 7 days ago

    Toronto, Ontario, Canada Calas Acsal Full time

    Training Coordinator, The Centre for Phenogenomics (TCP), Toronto, ON- CALAS/ACSAL | The Canadian Association for Laboratory Animal Science Contact Us |Francais | Member Login Training Coordinator, The Centre for Phenogenomics (TCP), Toronto, ON THE CENTRE FOR PHENOGENOMICS (TCP) The Centre for Phenogenomics (TCP) is a state-of-the-art research centre...

  • Bay Adelaide Centre

    Found in: beBee jobs CA - 3 days ago

    Toronto, Ontario, Canada Paladin Security Full time

    Re: Job PostingPosition: Patrol Swing ShiftSite: Bay Adelaide CentreCity: 333 Bay Street, TorontoStatus: Full-TimeHours: Tuesday to Friday hrs.) and Saturday hrs.) = 44 hours weeklyPay Rate: $19.25/hr.Site Description: Bay Adelaide West opened its doors in June 2009. The Bay Adelaide Centre complex encompasses a whole city block and consists of the newly...

  • Associate, Client Service

    Found in: beBee jobs CA - 3 days ago

    Toronto, Ontario, Canada Kantar Full time

    We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. To start a career that is out of the ordinary, please apply Job DetailsLocationToronto, Queen's Quay EastCanadaKantar Rewards StatementAt Kantar we have an integrated way of rewarding our people based around a simple, clear and...

  • Client Executive

    Found in: beBee jobs CA - 7 days ago

    Toronto, Ontario, Canada Hitachi Careers Full time

    We're Hitachi Vantara, a global infrastructure business. Our people are the force of meaningful progress. We enable the incredible with data - from taking theme park fans on magical rides, conserving natural resources, protecting rainforests to saving lives. We empower businesses to automate, optimize and advance innovation. Together, we create a sustainable...

  • Client Relations Consultant

    Found in: beBee jobs CA - 5 days ago

    Toronto, Ontario, Canada Beneva, Inc. Full time

    Job Posting Title:Client Relations ConsultantStatus:RegularJob Description:The Client Relations Consultant will have overall accountability for the client relations of the Out of Quebec Disability Management Department and reports to the Director Disability benefits. This role has a wide scope of responsibilities including servicing an in-force block of...

  • Client Advisor

    Found in: beBee jobs CA - 7 days ago

    Toronto, Ontario, Canada Richemont Full time

    At IWC Americas, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities. ...

  • Bilingual Service Supervisor, Mining

    Found in: beBee jobs CA - 7 days ago

    Toronto, Ontario, Canada Liebherr Full time

    Liebherr Mining is currently seeking a highly skilled and motivated individual to join our team as a bilingual (English/French) National Service Supervisor. In this role, your primary responsibility will be to provide effective coaching and supervision to our team members, ensuring seamless operations across various work sites in Canada.This dynamic position...

  • Senior Trade Services Representative

    Found in: beBee jobs CA - 7 days ago

    Toronto, Ontario, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity?In this position, you will be accountable for providing high quality client service to an assigned group of Investment Managers, through the management of day-to-day account activity, ensuring that client service is a priority when dealing with and responding to day-to-day queries and requests. You will...