Customer Relationship Manager

6 months ago

Toronto, Canada Interior Nation Full time

'''Duties'''
- Serve as the main point of contact for customers, providing excellent customer service and resolving any issues or concerns
- Build and maintain strong relationships with customers, ensuring their satisfaction and loyalty
- Utilize Salesforce or similar CRM system to manage customer interactions, track sales activities, and maintain accurate customer records
- Collaborate with the sales team to identify new business opportunities and support business development efforts
- Conduct market research and analyze customer data to identify trends and opportunities for growth
- Negotiate contracts and pricing agreements with customers to maximize profitability
- Provide account management support, including managing customer inquiries, processing orders, and coordinating product deliveries
- Collaborate with cross-functional teams to ensure timely resolution of customer issues and effective communication of updates
- Must know social media handling Instagram, Facebook, you tube and others.

'''Skills'''
- Excellent communication skills, both written and verbal, with the ability to effectively communicate with customers and internal teams
- Strong sales skills, with the ability to identify customer needs and promote products or services effectively
- Business development mindset, with the ability to identify new opportunities for growth and drive revenue
- Ability to analyze data and market trends to make informed business decisions
- Strong negotiation skills, with the ability to reach mutually beneficial agreements with customers
- Account management experience, with a focus on building long-term relationships and maximizing customer satisfaction
- Leadership abilities, with the capacity to take ownership of projects and drive them to successful completion

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

**Salary**: $16.55-$29.31 per hour

Flexible Language Requirement:

- French not required

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- B2B sales: 3 years (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Toronto, ON M5A 0P6 (required)

Ability to Relocate:

- Toronto, ON M5A 0P6: Relocate before starting work (required)

Work Location: In person

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