Relationship Manager

6 months ago

Toronto, Canada Computershare Full time

**Location: Toronto - Beaver Creek office**

We’re committed to your flexibility and wellbeing. You’ll experience this through our supportive approach, continuous learning opportunities, empowerment in your role and the ability to balance work and life.

**We give you a world of potential**

Computershare Communications Services has a unique opportunity for someone to contribute their talents and strengths as a **Relationship Manager.**

Computershare’s Communication Services (CCS) provides integrated customer communication solutions worldwide. We consult, design, build and orchestrate smart communications solutions across traditional and emerging channels to help clients drive increased customer engagement and optimise operational efficiencies. We enable our clients to meet legislative compliance and regulatory requirements across their full communications suite. We help keep our internal and external verticals at the forefront of cutting edge digital and print communication practices.

CCS Canada teams are located across Canada. The Internal Client Services team is located in Richmond Hill, Ontario and are responsible for managing the communications-based solutions and services provided to various Computershare business units to supplement, enhance and support the primary business services they provide to Clients.

**A role you will love**

Working within a Client Services group and reporting to the Senior Relationship Manager (“SRM”) of that group, the Relationship Manager (“RM”) is responsible for managing day-to-day activities for an assigned group of clients within a region, branch or business unit. The RM will provide exceptional service to clients within established timeframes, promoting and assisting clients with new products and services, and meeting key product promotion targets for their assigned clients. The RM will work to exceed established service standards, client satisfaction ratings and Net Promoter Score targets for their assigned group of clients.
- Overall responsibility for and management of the relationship between CCS and the assigned business unit representatives and/or Clients in relation to the delivery of Communication based services.
- Build trusted relationships between CCS and business unit representatives and/or clients through the delivery of Communication Services.
- Ensure that Client Satisfaction ratings, net promoter score and product utilization targets for a specific region and/or Business Unit are met.
- Manage day-to-day activities, including schedule management and requirements gathering, and coordinate with internal teams to ensure client needs and job deadlines are met.
- Work with Business unit representatives and / or clients to ensure the retention of existing business and the procurement of new business.
- Ensure all billing for assigned clients is completed accurately and on time.

**What will you bring to the role?**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Post-secondary degree or equivalent business experience is required.
- At least 2 years’ experience managing a client portfolio - preferably related to services in physical and digital communications.
- Excellent interpersonal skills and a demonstrated ability to communicate diplomatically with clients, internal business partners, team members and other key stakeholders.
- Flexibility with proven ability to work in a high pressure, deadline driven environment
- Self-motivated
- Commitment to accuracy and attention to detail.
- Strong analytical and mathematical skills.
- Excellent written and verbal English skills.
- Eagerness to learn new skills and adapt to new technology Bilingual (English and French) preferred

**Rewards designed for you**

**Employee Share Plan. **Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

**Health and wellbeing. **Our health and wellbeing rewards can be tailored to support you and your family.

**Save for your future. **We will support you along your retirement savings journey.

**Paid time away from work. **Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

**Employee Discount **. We’ve partnered with other organizations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

**Extra rewards. **From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

**#LI-DW1 #LI-Onsite**

**A company to be proud of

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