Relationship Manager

2 months ago


Toronto, Canada Pinnacle Infotech Inc Full time
Benefits:
  • Holidays
  • EHC
  • RSP
  • Paid time off

Relationship Manager
 

Location: Toronto, ON

Workplace Type: Office

 

About Pinnacle


At Pinnacle we construct certainty with Technology. Pinnacle is the leading BIM service provider offering innovative BIM Engineering & BIM Consulting solutions to Architecture, Engineering & Construction (AEC) firms worldwide. We have more than 3300 BIM professionals to collaborate across different time zones, with global delivery centers in India, USA, Canada, UK, UAE, Switzerland, Germany, Japan...and still growing We have a 30+ year legacy delivering complex projects. Pinnacle’s community of experts have earned accolades from several entities including governments, associations, and industry partners. Please visit our website www.pinnacleinfotech.com for more details.

 

About the Position


The Relationship Manager is the expert for his or her assigned accounts. As the voice of the client, the Relationship Manager  will understand the lifecycle of current projects, key stakeholders, and clients’ logistical needs. The incumbent will successfully communicate with internal Production and Business Development teams to align resources for optimal execution. The Relationship Manager is responsible for nurturing the business relationship to optimize retention, satisfaction, and engagement with the brand.
 
 
 

As a Relationship Manager you will…..


·        Onboard new clients to Pinnacle: This includes attending kick off meetings, familiarizing new clients with Pinnacle processes, documentation, and service standards, and communicating client priorities within Pinnacle teams

  • Support the Production team: This entails acting as the subject matter expert to the India Production team on matters of trade or Canada construction standards. The Relationship Manager will intervene when there is a quality or customer satisfaction concern, escalating to senior management when necessary.
  • Represent Pinnacle Infotech: To ensure optimal success for clients, the Relationship Manager will be well versed in Pinnacle service offerings and be positioned to augment the volume of work with cross selling, upselling, or referrals. The Relationship Manager will visit each client on a quarterly basis with the intention of finding new ways to deliver value to the client. In the capacity of a brand ambassador, the Relationship Manager may also represent Pinnacle at various industry events or conduct presentations to clients, prospects, and the broader AEC community 
     
     
  • Contribute to a knowledge database: The Relationship Manager will leverage knowledge about each assigned client’s organizational structure, services, business growth objectives and scope of work to enrich the data in our CRM for leadership & Business Development teams.
  • Ensure smooth account management: The Relationship Manager will address any business matters on accounts such as delinquent payments, RFPs/proposal submissions, contractual changes, terms & conditions of service
  • Offboard clients ensuring adequate documentation, data maintenance, and records are complete
 

To be successful in this position the following requirements are strongly preferred…..


  • 5+ years AEC industry experience with knowledge of constructability, codes, and different stakeholders ( owners, architects, engineers, general contractors, subcontractors, and suppliers)
  • Fluent in business administration practices, particularly with client success
  • Fluent in BIM technology
  • Experience in a global work environment



  • Toronto, Canada Radware Bot Manager Full time

    Enterprise Regional Sales Manager - Toronto - (24000029) **What is the job**: - Prospect for new accounts across all verticals of Financial, Ecommerce, EDU, Gaming and Enterprise - Farm the regional base of active customers - up-selling and cross-selling. - Manage accounts to maintain a strong relationship with Radware and to keep them constantly appraised...


  • Toronto, Canada CIBC Mellon Full time

    **Company Information**: CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee...

  • Relationship Manager

    6 months ago


    Toronto, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...


  • Toronto, Canada HSBC Full time

    -Description de l'emploi HSBC Bank Canada, a subsidiary of HSBC Holdings plc, is the largest and leading international bank in the Canada, with assets of US$2,522bn as at 31 December, 2017. HSBC serves customers worldwide through an international network of around 3,900 offices in 67 countries and territories in Europe, Asia, North and Latin America, and the...

  • Relationship Manager

    5 months ago


    Toronto, Canada Aviso Wealth Full time

    **Aviso Wealth**: **The Opportunity**: We’re looking for a Relationship Manager to join our Correspondence and Institutional team. Your role will be required to regularly perform essential duties on behalf of the company from your assigned Aviso office. Your role is considered medium flexibility, requiring you to work onsite 1-3 days per week at our...

  • Relationship Manager

    3 weeks ago


    Toronto, Canada undisclosed Full time

    CareersPosition Title: Relationship ManagerLocation: Toronto - ONUnit: ManagerRole Function and Purpose:PayMyTuition’s sales team is composed of product experts and leaders who bring solutions to educational institutions across North America. Imagine a working environment where success is constantly in sight, where the desire to overperform and exceed...


  • Toronto, Canada CIBC Mellon Full time

    **Company Information**: CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee...


  • Toronto, Canada CIBC Mellon Full time

    **Company Information**: CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee...

  • Relationship Manager

    5 months ago


    Toronto, Canada Computershare Full time

    **Location: Toronto - University Ave office (Hybrid)** **We give you a world of potential** Computershare Investor Services has a unique opportunity for someone to contribute their talents and strengths as a **Relationship Manager.** **A role you will love** As a Relationship Manager, you will be responsible for an assigned client base of publicly traded...

  • Relationship Manager

    6 months ago


    Toronto, Canada Computershare Full time

    **Location: Toronto - Beaver Creek office** We’re committed to your flexibility and wellbeing. You’ll experience this through our supportive approach, continuous learning opportunities, empowerment in your role and the ability to balance work and life. **We give you a world of potential** Computershare Communications Services has a unique opportunity...

  • Relationship Manager

    1 month ago


    Toronto, Ontario, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryThe Toronto-Dominion Bank (Canada) is seeking a skilled Relationship Manager to join our team. As a key member of our Commercial Banking group, you will be responsible for building and maintaining strong relationships with our clients, identifying new business opportunities, and delivering exceptional customer service.Key ResponsibilitiesDevelop...


  • Toronto, Canada the Ladders Full time

    Richter Toronto OfficeClient Relationship ManagerOverviewA Client Relationship Manager is accountable to the partners for maintaining and growing existing client portfolios through exceptional client-management skills and financial acumen used to develop an individualized investment strategy for eac

  • Relationship Manager

    6 months ago


    Toronto, Canada Engaged Full time

    **Who We Are** The Canada Homestay Network Society is a family-run, non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 25 years. Be...


  • Toronto, Canada Canada Homestay International Full time

    **Who We Are** The Canada Homestay Network Society is a family-run, non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 25 years. Be...


  • Toronto, Canada Scotiabank Full time

    Requisition ID: 206149 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **_ Purpose of Job:_** The Broker Relationship Manager is responsible for growing residential mortgage business from a designated portfolio of Mortgage Brokers. Within the SMA customer segmentation model (Achiever, Builder and...


  • Toronto, Canada Scouts Canada Full time

    **Scouting Relationship Manager (SRM)** **(Greater Toronto Council, ON)** Want to change the world? At Scouts Canada our Vision is “Canadian youth making a meaningful contribution to creating a better world.” We need passionate people who share our Mission to develop well-rounded youth better prepared for success in the world. Are you someone who is...


  • Toronto, Canada State Street Full time

    Why this role is important to us The Relationship Management area is responsible for developing and improving the relationship with State Street’s current clients in order to understand their needs and propose appropriate solutions to the organization's business. This role interacts directly with business leaders to ensure that operations and services...


  • Toronto, Canada Park place properties Full time

    Job Overview: **Responsibilities**: - Serve as the primary communication liaison between property owners and our management team. - Provide timely and informative updates to property owners about their property status, guest feedback, and booking rates. - Handle inquiries and concerns from property owners with prompt professionalism. - Collaborate with...


  • Toronto, Canada Aviva Full time

    Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values - Care, Commitment, Community, and Confidence. The Client Relationship Manager’s (CRM) primary purpose is to drive and deploy all aspects of the Client Relationship Management function at Aviva Global Corporate & Specialty...


  • Toronto, Canada CWB Financial Group Full time

    At CWB , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention. We seek out and embrace new ideas, knowing that better is always possible. We believe that how we do things is as important...