Membership Engagement Specialist

3 weeks ago


Kitchener, Canada Communitech Technology Association Full time

**Membership Engagement Specialist (Contract)**

**Communitech helps founders start, grow and succeed**

At Communitech, we’re all about the “F” word. Founders.

We were built by tech founders who saw the need for a community of support to help ensure the future prosperity of Canada. No other innovation hub can say that, which is pretty cool.

Established in 1997, our mission has been our guide ever since. We’re here to support the founder at every stage of their journey, providing accelerated opportunities to access talent, capital and sales.

As Canada’s tech supercharger, we help founders:
- Hire and retain the smartest, brightest and most experienced people-
- Access growth financing at every stage-
- Sell to the biggest customers at home and around the world-
- Connect the right people at the right time - peers who have been there before, coaches who can guide them through the difficult spots and partners from all over Canada- Communitech is a hybrid organization headquartered in downtown Kitchener, Ontario. In-person connection is important to us, so we get together regularly for special events, collaboration days and team socials, and we ask our team members to work onsite from our Kitchener facility for a minimum of 2 days a week, every Tuesday being our team-wide in person collaboration day. We are a flexible, people first environment and want to allow our people to make decisions and choices about where they work to support work life balance within clear guidelines.

**Position Summary**

We are looking for an organized, self-starter who can provide community and membership support to our founders as well as support our Founder Services Programs.

**Responsibilities**- Triage and onboard new members to the appropriate stream, including invoicing of new companies and account owner assignment. Manage the funnel of potential companies in the Communitech CRM and communicate regularly with account owners and Program Managers-
- Respond to membership and early stage founder inquiries.-
- Engage with the early stage startup founder community using our communication platform. Answer inquiries and point founders to appropriate resources. Build a sense of community among early stage startup founders.-
- Manage strategy and execution of membership renewal process including working with all stakeholder groups.-
- Ensure data integrity of membership accounts in our CRM.-
- Represent the Founder Services team at events where required.-
- Develop and implement engagement strategies to increase membership engagement and retention within the community of founders.-
- Promote Communitech’s Founder Membership throughout Ontario to startups and scale ups.-
- Nourish relationships in the ecosystem to help with top of funnel leads.- **Requirements**:

- Team player with excellent interpersonal and communication skills, along with and a comfort in engaging with persons from all organizational levels, including company C-suite and government leaders- Strong organizational skills and detail oriented.-
- Service-focused problem solver with strong diplomatic, negotiation, and conflict resolution skills-
- A proven collaborator, able to develop and foster relationships with both internal and external stakeholders-
- Tenacious, with the drive to go above and beyond to achieve success-
- Project Management experience is an asset-
- Prior experience in a Client Support, Customer Success, or program coordination role is an asset.-
- Experienced in gathering data, compiling information, and preparing reports.-
- Database/CRM experience is a major plus.-
- You are able to create new processes and work to make existing processes more efficient-
- You are compassionate. You really do care about building and maintaining relationships with members, other local organizations, and departments within Communitech.**To Apply


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