IT Escalation Specialist

2 weeks ago


Kitchener, Canada Reis Informatica Inc. Full time

**Job Opening: IT Escalations Specialist**

**About Us**

At Reis Informatica, we're not just another IT service provider. We're your strategic IT partner, offering a cybersecurity-first approach with a dedicated cybersecurity department. With our global presence and local touch, we provide round-the-clock support to our clients. If you're looking for an innovative and exciting environment that places emphasis on a proactive stance toward IT challenges, we're the company for you.

We are looking for a highly skilled IT Escalations Specialist to join our dynamic team. This role is essential in ensuring the smooth running of our client's IT infrastructures while offering top-tier troubleshooting and technical support.

**Key Responsibilities**
- Provide tier-3 support for complex issues in Windows Server and Workstation Operating Systems, Azure, Office 365, and more.
- Administer and troubleshoot Active Directory, Azure AD, and VMWare environments.
- Deploy and maintain network hardware including switches, routers, and wireless technologies.
- Understand and implement PKI and certificates.
- Experience in Linux administration.
- Manage and resolve tickets efficiently, adhering to SLAs.
- Keep detailed and up-to-date documentation.
- Engage with clients to offer exemplary service, explaining complex technical issues in an easy-to-understand manner.

**Skills and Qualifications**
- Minimum 5 years of experience in IT, preferably in a client-facing role.
- Deep understanding of Windows Server, Azure, Office 365, Active Directory, and Azure AD.
- Experience in VMWare and Linux administration.
- Proficiency in networking, including switches, routers, and wireless technologies.
- Solid understanding of PKI and certificates.
- Excellent documentation skills.
- Strong problem-solving capabilities.
- Great interpersonal skills and a team player.
- Bonus: Loves to have fun while working

**Job Types**: Full-time, Permanent

**Salary**: $75,000.00-$81,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- On call

Ability to commute/relocate:

- Kitchener, ON N2R 1J4: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you legally allowed to work in Canada? (PR or Canadian Citizenship)

**Experience**:

- IT support: 7 years (required)

Work Location: In person



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