Community Resources Specialist

2 weeks ago


Edmonton, Canada Canadian Mental Health Association Edmonton Region Full time

**Organization Summary**

CMHA-Edmonton is a non-profit organization that envisions mentally healthy people in caring communities. We increase awareness and understanding of mental health, mental illness, recovery, and suicide prevention through education. We support the resilience and recovery of people in distress including those affected by mental illness or suicide by providing crisis intervention; safe, long-term and affordable housing; peer connections; suicide grief and family support; advocacy and wayfinding; and providing opportunities to improve your wellness.

Join us and make a difference in the lives of individuals and families affected by mental illness and stressful situations including abuse, violence, and suicide

**Job Summary**

**Qualifications/Experience**
- Completion of Grade 12 (related post-secondary Diploma or relevant course work in a Social Science preferred)
- Frontline experience on a Distress Line or in another client support role is required
- Successful Completion of Gender Based Analysis + Training and Brain Story Certification are an asset
- Successful attainment and maintenance of:

- Information and Referral Specialist Certificate
- Crisis Worker Certificate
- Acceptable attainment and maintenance of a Police Information Check with a Vulnerable Sector Check and an Intervention Record Check

**Skills/Abilities**
- Strong interpersonal, verbal and written communication skills
- Excellent telephone skills, including questioning, probing and/or interviewing abilities, to ensure individuals’ needs are being determined and appropriately met
- Ability to work effectively in a stressful environment, deal with difficult situations and respond in a composed manner
- Positive, helpful attitude towards assisting clients
- Ability to work independently and in a team environment
- Ability to set priorities and allocate time and resources effectively
- Organizational, time management and problem solving skills
- Demonstrated abilities and initiative in completing tasks and projects
- Ability to provide constructive and positive feedback to others and be able to accept the same
- Ability to be empathetic and non-judgmental when assisting clients
- Keyboarding skills and the ability to effectively use Microsoft Office and other program software

**Work Hours/Days**:
**Currently open**:

- 0:00-08:00 32 hours/week

Friday - Monday
- 7:00-15:00 32 hours/week

Monday - Thursday

Sunday - Wednesday
- 7:00-15:00 24 hours/week

Friday - Sunday

Thursday - Saturday
- 8:00-16:00 32 hours/week

Monday - Thursday

Sunday - Wednesday
- 8:00-16:00 24 hours/week

Thursday - Saturday

Friday - Sunday
- 16:00-0:00 32 hours/week

Monday - Thursday

Sunday - Wednesday
- 16:00-0:00 24 hours/week

Friday - Sunday

Thursday - Saturday



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