Switchboard Operator
6 months ago
**Position Purpose**:
To be an ideal Switchboard Operator, you’ll happily answer all calls in the hotel with a friendly and efficient aim to help in every way. Operating a multi-line telephone system, you’ll help our guests and clients by answering internal and external calls and sleuthing the answers to guest inquiries with genuine care and a drive to offer the very best in customer service. Your English communication skills - especially in comprehension and expression - will be second to none But it will be your desire to use your communication skills to help others and create a happier world that will bring you success in this role.
**Key Responsibilities**:
- Answering all calls in three rings with a smile and an appropriate greeting.
- Transferring calls to the proper associate or department.
- Programming wake-up calls. / Ensuring all wake-up calls are acknowledged.
- Completing calls using a smile and an appropriate farewell.
- Sharing your knowledge of the hotel property and services as well as your love of Toronto and its various attractions and hidden gems.
- Keeping up to date on our hotel neighbourhood and local events.
- Updating the info board daily and being informed about memos and daily operations.
- Being completely familiar with all emergency procedures and the fire system.
- Carrying out all reasonable requests by management.
- Being available to work variable shifts (evenings, weekends and holidays).
- Being a team player with a genuine desire to please our guests.
- Keeping your workspace tidy and well stocked.
- Other tasks as assigned.
- Must be able to work both Saturday and Sunday.
- Completed or working towards a certificate or diploma in Hotel Management preferred.
- Previous guest services experience in a hotel or similar environment preferred.
- Excellent phone etiquette.
- Excellent listening skills (accuracy in taking and relaying messages).
- Demonstrated oral and written communication skills in English; French and/or other languages considered an asset.
- Demonstrated ability to maintain strict guest confidentiality per hotel policy.
- Must thrive in a team environment.
- Possesses good knowledge of the tourism and hospitality offerings in Toronto.
- Must be able to work evenings, mornings, weekends and holidays.
**Job Types**: Part-time, Permanent
Pay: $23.82-$24.32 per hour
**Benefits**:
- Dental care
- Discounted or free food
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Weekends as needed
Supplemental pay types:
- Overtime pay
Application question(s):
- Are you legally eligible to work in Canada?
- Must be available Both Saturday and Sunday and 1 week day. Are you available to work these shifts?
Work Location: In person
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