Switchboard Operator

6 months ago

Toronto, Canada Humber River Health Full time

Position Profile:
**Join our Telecommunications Department**

We are currently seeking a
**Switchboard Operator**
***to join our
**Telecommunications Department**. This individual will process a high volume of incoming and outgoing calls, including assisting with patient inquiries and paging of support staff and/or Physicians.

**Reporting Relationship**:
***Manager, Telecommunications

**Hiring Rate Range**:$25.110 -$26.004/hour

**Employee Group**: NOWU FT Clerical

**Hours of work**:
***Available to work all rotating shifts (Days, Evenings, Nights & Weekends)

**Position Responsibilities**:

- Process very high volume of incoming and outgoing calls including assistance with patient inquiry quickly and as efficiently as possible.
- Process and assist on outgoing calls and page all support staff and /or Physicians as required.
- Locate physicians and on-call staff for multiple departments and ensure on-call staff is contacted as quickly and as efficiently as possible within individual program protocol.
- Provide batteries for Physicians, and signing out of spare pagers.
- Assist with orientation and training of new telecommunication staff.

**Requirements**:

- Excellent interpersonal and communication skills required
- A positive attendance record required
- Previous experience on Avaya phone system and console in a health care / hospital environment
- Demonstrated customer service and telephone skills required, one year experience preferred.
- High school graduate or equivalent.
- Good organizational and problem solving skills required, including the ability to multi-task and prioritize a varied and busy workload with frequent interruptions and emergency situations.
- Ability to work independently with mínimal supervision in a team environment.
- Knowledgeable and compliant of new privacy legislation.
- Knowledge of a second language an asset.
- Good keyboarding skills, with minimum typing speed of 40 WPM. Computer proficiency in Microsoft Office Suite.
- Knowledge of PETALMD software.
- Meditech experience an asset.
- Excellent attendance and discipline free record required.

**Applicants may be required to successfully complete full administrative testing, to include typing speed and MS Office.**

**Why Humber? Why Now?**

Humber River Health is on an exciting transformation journey of redefining patient care as we leverage the most advanced technologies to enhance all aspects of delivering highly reliable safe, quality care. We continue to build a people-centered workplace with excellent staff and physician engagement by hiring passionate, diverse and inclusive healthcare professionals. People who care and live our values of _Compassion_, _Professionalism_ _and _Respect_. People who are committed to making a positive difference.

We are a **Studer Group** hospital, focused on evidence-based leadership practices and hardwiring a culture that WOWs.

Why? Because at Humber River Health, we know it’s our people and our ability to innovate that allows us to consistently deliver a positive patient experience. At Humber River Health we believe in **exceptional care...healthier community**
- Let us know what we can do to help you be successful during your recruitment experience at Humber River Health._
- Humber River Health is committed to inclusion and diversity. We believe that diversity drives our culture of innovation. By bringing together a variety of different perspectives, it fuels our creative thinking, generates new ideas and creates solutions designed to address tomorrow's healthcare challenges today. We take pride in providing professional development and career advancement opportunities for our employees including minorities, women, veterans and individuals with physical and developmental disabilities. We also provide accommodation to applicants and all of our employees - from hire to retire._**Please be advised that in order to be eligible for employment at Humber River Health, all new hires must have received the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (e.g., two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series); AND have received the final dose of the COVID-19 vaccine at least 14 days prior to the hired employee’s first date of employment Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis

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