Communications Operator

4 months ago

Toronto, Canada Sinai Health Full time

Are you ready to play a pivotal role in our hospital's communication network? As a Communications Operator at Mount Sinai Hospital, you'll be integral to maintaining the flow of information and connecting patients, staff, and the public. This role offers a unique blend of dynamic problem-solving and critical thinking in a high-paced setting where every call matters. You'll gain valuable experience with technologies like the CISCO unified attendant console and public address systems, while also honing essential skills in multitasking, critical thinking, and teamwork. Whether you're providing information or handling emergency codes, your work will directly contribute to the hospital's mission of delivering exceptional patient care.

**Is this you?**

Are you a calm and composed individual who excels in challenging situations? You are the kind of person who can maintain clarity and focus even in fast-paced scenarios. Your ability to think quickly and make sound decisions is invaluable, especially when handling emergency calls. You have a knack for multitasking, which enables you to seamlessly switch between managing calls, operating communication systems, and coordinating with hospital staff.

You are a compassionate communicator, understanding the importance of empathy and patience when interacting with patients, families, and medical professionals. Your exceptional listening skills ensure that you accurately assess and relay critical information, making sure every call is handled with care and precision. Your dedication to providing clear and concise information is a testament to your commitment to great customer service.

**About the Switchboard and Locating team**

The Switchboard and Locating team at Mount Sinai Hospital serves as the central communication hub, supporting all hospital departments, affiliated sites, and external emergency services. We provide general information, on-call paging, and coordination, ensuring that staff and patients receive prompt assistance.

Operating 24/7, our team manages over 3,000 calls daily, including more than 800 Emergency Code calls annually. We are committed to ensuring smooth communication across the hospital, addressing every request with precision and care. As live operators available around the clock, we play a crucial role in delivering exceptional patient care and support.

**In this role you will**:

- Answer and redirect incoming calls on the main switchboard, Patient Inquiry Line and Locating (paging hospital staff)
- Provide coverage at the Information Reception Desk
- Page staff through on call database in accordance to 24 hour on call schedules
- Perform data entry using Microsoft Office
- Communicate Emergency Code throughout hospital according to established policy/procedures
- Complete departmental incident reports as required
- Complete incident reports for all complaints and concerns raised by callers and forwards to Supervisor for follow up
- Log all physician pages and outgoing long-distance calls per established policies and procedures
- File departmental reports as needed
- Assist with the orientation and training of new staff as assigned
- Perform other duties as assigned
- Job Requirements**Job Requirements**:
Mandatory
- Successful completion of high school diploma

Preferred
- Successful completion of a Conflict Resolution and Customer Service course
- Proficiency in Microsoft Word, Excel and Access

Skills and Knowledge
- Demonstrates strong interpersonal skills
- Strong communication skills both verbally and written
- Demonstrated ability to work independently and as a team player in a challenging and changing environment
- Ability to work in a fast paced, stressful environment
- Ability to multi-task with excellent time management and organizational skills
- Demonstrated satisfactory work performance and attendance history

  • Rogers Communications IT Risk Specialist

    4 weeks ago

    Toronto, Ontario, Canada Rogers Communications Full time

    Rogers Communications is a leading Canadian telecommunications company, dedicated to connecting Canadians through innovative partnerships and world-class network solutions. We're seeking a talented IT Risk Specialist to join our Corporate team.As an IT Risk Specialist, you'll play a critical role in supporting the planning, execution, and reporting of audit...

  • Events & Communications Administrator

    3 months ago

    Toronto, Canada CTC Communications Full time

    **COMPANY OVERVIEW**: CTC is a renowned medical communications agency that specializes in creating compelling medical content with a focus on digital solutions. Our skilled team of medical writers, designers, and digital specialists deliver immersive and impactful experiences through clear narratives, cutting-edge visuals, and interactive elements.? At CTC,...

  • Manager, Communications

    6 months ago

    Toronto, Canada CN Tower - Marketing & Communications Full time

    **Company**: CN Tower **Location**: CN Tower - Marketing & Communications, 290 Bremner Blvd, Toronto, ON **Employment Status**: Full Time Contract 12 months Role is required to be fully bilingual - French/English **Short Summary**: As a key member of the Marketing and Communications management team, the _Manager, Communications_ contributes to the...

  • Rogers Communications Talent Acquisition Specialist

    2 weeks ago

    Toronto, Ontario, Canada Rogers Communications Full time

    At Rogers Communications, our mission is to excel in every aspect of the business to achieve unparalleled success. We offer a dynamic and engaging experience that extends beyond the office, whether you are passionate about baseball or simply interested in becoming part of a multifaceted, diverse organization.About This OpportunityThis role supports the RBI...

  • Communications Security Specialist

    4 weeks ago

    Toronto, Ontario, Canada Communications Security Establishment Full time

    Job SummaryWe are seeking a highly skilled Communications Security Specialist to join our team at the heart of Canada's national security and intelligence community.About the RoleThis exciting opportunity is part of our multi-functional teams responsible for delivering vital COMSEC services to Government of Canada agencies, international partners, and...

  • Senior Contract Operations Specialist

    4 weeks ago

    Toronto, Ontario, Canada Independent Electricity System Operator Full time

    About the RoleWe are seeking a highly skilled Senior Contract Operations Specialist to join our team at the Independent Electricity System Operator (IESO). This is an exciting opportunity for a seasoned professional to leverage their expertise in business analysis, process management, and systems analysis to contribute to the effectiveness of our Contract...

  • Satellite Operator

    6 months ago

    Toronto, Canada Kepler Communications Full time

    Kepler is on an audacious mission: to bring the internet to space. Founded in 2015, our ambition is to provide internet connectivity in space, whether in LEO, MEO, GEO, or beyond. With an expanding base of early customers and our first 23 satellites in orbit, Kepler is continuing to grow and expand its most important asset - the Team! We are looking for a...

  • Punjabi News Journalist Position at Rogers Communications

    4 weeks ago

    Toronto, Ontario, Canada Rogers Communications Full time

    Rogers Communications is seeking a highly skilled and experienced Punjabi news journalist to join our dynamic team.About UsWe are a leading Canadian media company, committed to delivering high-quality content to our diverse audience. Our vision is to be the most trusted and innovative media brand in Canada, providing exceptional entertainment, information,...

  • Community specialist social media

    4 weeks ago

    Old Toronto, Canada Rogers Communications Full time

    p>We are committed to connecting Canadians through unique partnerships, our world-class network and content Canadians love—and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety...

  • Video Operator

    6 months ago

    Toronto, Canada Rogers Communications Full time

    Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and...

  • Operations Floater Inc Td

    4 weeks ago

    Toronto, Canada Rogers Communications Full time

    Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and...

  • Operations Floater Inc Td

    6 months ago

    Toronto, Canada Rogers Communications Full time

    Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and...

  • Lighting Operator

    6 months ago

    Toronto, Canada Rogers Communications Full time

    Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and...

  • Baseball League Operations Coordinator

    4 weeks ago

    Toronto, Ontario, Canada Rogers Communications Full time

    Company OverviewThe Toronto Blue Jays, a proud part of Rogers Sports & Media, is seeking an exceptional individual to join our RBI Spring team as a Baseball League Operations Coordinator. Our organization is dedicated to fostering a diverse and inclusive environment, celebrating the power of baseball to create positive social change in communities across...

  • Network Operations Associate

    6 months ago

    Toronto, Canada Rogers Communications Full time

    Network Operations Associate Who Are We? As one of Canada’s leading telecommunication innovators, we’re constantly introducing exciting new telecom technologies to meet the needs of our customers. Our business focuses on communication solutions for business, including Network Security, Cloud Phone Systems, Internet and private networks. Our consumer...

  • Operations Floater Inc TD

    5 months ago

    Toronto, Canada Rogers Communications Full time

    Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and...

  • Camera Operator/editor

    3 months ago

    Toronto, Canada Rogers Communications Full time

    Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and...

  • Director of Strategic Operations

    2 hours ago

    Old Toronto, Canada Kepler Communications Full time

    Job DescriptionThis is a highly sought-after role at Kepler Communications Inc., offering an exceptional opportunity to spearhead strategic operations and drive company growth. The estimated salary for this position ranges between $120,000 and $180,000 per annum, commensurate with experience.Key Responsibilities• Partner closely with the CEO and executive...

  • Tv Operations Floater Inc Td

    6 months ago

    Toronto, Canada Rogers Communications Full time

    Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and...

  • Operations Floater Inc TD

    4 weeks ago

    Toronto, Canada Rogers Communications Full time

     Are you ready to take your career to new heights and be a part of a dynamic team at Rogers Sports & Media? We believe in creativity, innovation, and collaboration in everything we do, and we are looking for people who share this mindset to join us. With a monthly reach of 30 million Canadians, you can help shape the future of sports, news, e-commerce, and...