Communications Operator

6 months ago

Toronto, Canada Sinai Health Full time

Sinai Health is a leading academic health science centre with a provincial, national and international reputation for discovering and delivering life-changing care. We provide excellent and compassionate care in hospital, community and home. Comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, the Lunenfeld-Tanenbaum Research Institute and our system partner Circle of Care, we translate scientific breakthroughs, push boundaries for health solutions, and educates future clinical and scientific leaders.

To support us on our journey, the Switchboard & Locating department is looking for a Communications Operator to join its team at the Mount Sinai Hospital Site.
- Answers and redirects incoming calls on the main switchboard, Patient Inquiry Line and Locating (paging hospital staff)
- Provides coverage at the Information Reception Desk
- Pages staff through on call database in accordance to 24 hour on call schedules
- Performs data entry using Microsoft Office
- Communicates Emergency Codes throughout hospital according to established policy/procedures
- Completes departmental incident reports as required
- Completes incident reports for all complaints and concerns raised by callers and forwards to Supervisor for follow up
- Logs all incoming and outgoing physician pages according to established policy/procedures
- Logs all outgoing long-distance phone calls placed through the switchboard
- Files departmental reports as needed
- Assists with the orientation and training of new staff as assigned
- Performs other duties as assigned
- Job Requirements- Successful completion of high school diploma
- Successful completion of a Conflict Resolution and Customer Service course (preferred)
- Proficiency in Microsoft Word and Access (preferred)
- Demonstrates strong interpersonal skills
- Strong communication skills both verbally and written
- Demonstrated ability to work independently and as a team player in a challenging and changing environment
- Ability to work in a fast paced, stressful environment
- Ability to multi-task with excellent time management and organizational skills
- Demonstrated satisfactory work performance and attendance history

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