Restaurant Onboarding Coordinator

5 months ago

Toronto, Canada ResQ Full time

**ResQ **was founded with the belief that restaurant operators and service providers should have a much better way to operate their businesses. As a first step towards our mission, we have built a SaaS-enabled marketplace that helps fast-growing restaurants manage their repairs and maintenance, empowering them to focus on their customers.

Repair and maintenance is the heartbeat of any restaurant's operations, yet the existing management methods are complex, expensive, and time-consuming. With ResQ, restaurants can simply get connected to qualified service providers, submit jobs, track progress, and pay, all in one place.

We are trusted by the world's leading restaurant brands and are venture-backed by top-tier global VCs - and we are just getting started

**What you will do**

We are looking for a Restaurant Onboarding Coordinator who will play a pivotal role in coordinating and scheduling visits and travel for our Restaurant Implementation Specialists. **This role is a 3 month part
- time contract with the ability to be extended as needed.**
- **Scheduling**: Responsible for working with all our new customers and new facilities to schedule and manage visits from our on-the-ground teams to support onboarding and engagement processes.
- ** Travel and Logistics**:Booking all travel, accommodation and logistics for our on-the-ground teams as needed. Ensuring all the on-the-ground teams are appropriately equipped for their onsite visits with supplies, collateral and other materials as needed.
- ** Quality checks**:Ensuring our on-the-ground teams appropriately complete all their tasks when they visit new facilities.
- ** Continuous improvement**:You will proactively identify opportunities for ResQ to improve the onboarding and engagement processes that you support. This can include process redesign, technology changes and working very closely with other groups in Operations, Product, Marketing, and Sales on solutions.

**Who you are**:

- You have 2-3 years of experience with project management and coordinator experience being a preference
- Ability to manage multiple priorities while finding ways to operate more efficiently
- You are a problem solver and resourceful in looking for solutions
- You take Extreme Ownership in everything you do - it's one of our core operating values
- You are a motivated top performer, you persevere through intense obstacles
- You are good with customers and people

**Want to learn more? Keep Reading**

We are a mission-driven team and have a big vision to revolutionize the service industry. While on that journey, we recognize that building a startup is very hard. Turning vision into reality in a fast-growing environment takes superhuman efforts and is often one of the most difficult, yet rewarding, things one can do.

We do our best to ensure transparency during all stages of the interview process but we realize it's a lot of information to take in at once so we wanted to centralize everything to make it easier for you to navigate through. We have created a Talent Notion page which will help you learn more about us during the recruitment process.

***We are spilling the Tea on all things ResQ, **click here** **if you want access to the inside scoop Tell your friends, because sharing is caring**

**_______________________________**:

- ResQ strongly believes that diversity of experience, perspectives, and background will result in a better environment for our employees and a better product for our users. ResQ is an equal opportunity employer. We do not discriminate against applicants based on race, colour, religion, sex, national origin, or disability, or any other status or condition protected by Ontario or local law. ResQ is committed to workplace diversity and will pro_vide accommodation to applicants with disabilities throughout the hiring process.

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