Onboarding Supervisor

1 month ago

Toronto, Canada Shelter Movers Full time

**About Shelter Movers**

Shelter Movers is a national, volunteer-powered charitable organization providing moving and storage services at no cost to individuals and families fleeing abuse. We collaborate with local businesses and community agencies to support people, primarily women and children, as they transition to a life free of violence. Every year, in collaboration with community partners, our volunteer teams contribute over 31,000 hours to support people transitioning to lives free of violence and abuse.

Working at Shelter Movers means creating a meaningful impact for families experiencing abuse. It also means showing allyship and playing a tangible role in breaking the cycle of gender-based violence in Canada. We are growing and looking to add caring, compassionate, and competent people to join our team.

**About This Role**

Reporting directly to the Volunteer Services Manager, you will oversee a dedicated team of Onboarding Coordinators (volunteers), ensuring a seamless and efficient onboarding process for volunteers joining Shelter Movers. You will lead regular team meetings to foster communication and collaboration between volunteers and employees, while maintaining accurate records of volunteer applicants in our databases. Your role involves guiding and supporting Onboarding Coordinators during their shifts, conducting interviews to assess applicant suitability, and organizing orientation sessions to train new volunteers. Additionally, you will manage the training of Orientation Facilitators (volunteers), ensuring they are well-equipped to deliver the orientation content and stay updated on any changes in policies or procedures.

**Responsibilities**
- Lead a team of Volunteer Onboarding Coordinators by providing training and assistance throughout regular volunteer shifts.
- Conduct interviews with applicants by phone and assess their suitability to volunteer with Shelter Movers.
- Review all Criminal Record Checks and personal/professional reference checks and file/track date.
- Maintain up to date and accurate records on applicants in VolunteerHub and other databases, as necessary.
- Lead a team of Volunteer Orientation Facilitators by providing initial training and ongoing support to ensure successful orientation sessions.
- Organize and ensure orientations successfully meet the established goals.
- Communicate any changes to material or processes to Orientation Facilitators prior to presenting.
- Facilitate orientations, as needed.
- Complete final onboarding steps (post-orientation follow-up), update volunteer accounts, inform applicants of any remaining steps of the onboarding process.
- Lead team meetings/ 1:1 check-ins with volunteer teams on a regular rotation.
- Provide assistance to the Volunteer Services Manager and Chapter Director with local activities, which includes and is not limited to: attending community events, recruitment fairs, volunteer socials.

**Skills and Qualifications**
- Strong organizational abilities to manage scheduling, orientation sessions, and maintain accurate records in databases.
- Proven ability to lead and motivate teams, fostering a collaborative environment among Onboarding Coordinators and Orientation Facilitators.
- Excellent verbal and written communication skills to effectively correspond with volunteer applicants and facilitate team meetings.
- Strong interpersonal skills likely gained through customer service and training, to provide guidance and support to team members, while building rapport with volunteers.
- Strong knowledge and comfortability navigating a virtual workspace (eg: GDrive and Zoom)
- Keen eye for detail to accurately manage applicant data, including the review of Criminal Record Checks.
- Strong time management skills to prioritize tasks and meet deadlines for various onboarding activities.
- Ability to troubleshoot technical issues in real time to ensure that orientation, onboarding and other processes proceed quickly and efficiently.
- Experience in training or mentoring others, ensuring new facilitators are well-prepared for their roles.
- Knowledge of the Gender Based Violence sector, specifically women’s shelters, is a strong asset.
- Advanced understanding and interest in gender studies, including anti-racist, anti-oppressive frameworks and intersectionality of challenges faced by women and particularly survivors of abuse in the local community is an asset.

**Role Details**
- Job Type: Full-Time, Permanent
- Salary: $50,000 - $65,000
- Location: Hybrid - Toronto, Ontario (Must be willing to travel occasionally within the GTA)
- Hours of Work: 35 hours per week with evening and weekend availability as needed

**Perks at Shelter Movers**
- Health/Dental Coverage
- Phone Stipend
- Employee Assistance Program
- Discounted fitness membership
- Parental Top-up
- Paid time-off

**Equal Opportunity Statement**
- Shelter Movers is dedicated to cultivating a diverse and inclusive internal community. We welcome and encourage ap

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