help desk analyst

7 months ago


Toronto, Canada Pixel Pop Media Services LTD Full time
  • Durée de l'emploi: Permanent
  • Langue de travail: Anglais
  • Heures de travail: 35 to 40 hours per week
  • Education:
  • Expérience: Education
  • Bachelor's degree
  • or equivalent experienceWork site environment
  • Education or trainingWork setting
  • Computer hardware or software retailer/wholesaler
  • Financial technology (FinTech)
  • Startup company
  • Relocation costs not covered by employer
  • Willing to relocate
  • Help desk
  • Consulting firm
  • Private company, corporation or industry
  • Private sector
  • On-site customer serviceTasks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  • Perform Web-server backup and recovery operations
  • Provide customer service
  • Manage incidents
  • Answer inquiries from clients and other company personnel
  • Install software and hardware and configure operating system software in preparation for testing
  • Prepare reports, manuals and other documentation on the status, operation and maintenance of softwareComputer and technology knowledge
  • Device drivers
  • Servers
  • Desktop applications
  • File management software
  • Multimedia software
  • Word processing software
  • Mail server software
  • Mac OS
  • Salesforce
  • MS Office
  • MS Exchange
  • Monitoring and tracking softwareSecurity and safety
  • Bondable
  • Basic security clearanceTransportation/travel information
  • Willing to travel
  • Willing to travel cross-border
  • Travel expenses paid by employerWork conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Repetitive tasks
  • Handling heavy loads
  • Attention to detail
  • SittingPersonal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Initiative
  • Judgement
  • Organized
  • Team player
  • Ability to multitask
  • Time management
  • HonestyScreening questions
  • Are you available for shift or on-call work?
  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you have previous experience in this field of employment?
  • Do you have the necessary equipment for remote work (i.e. internet, home office, etc.)?
  • What is the highest level of study you have completed?Experience
  • 1 year to less than 2 yearsHealth benefits
  • Dental plan
  • Disability benefits
  • Health care planFinancial benefits
  • Registered Retirement Savings Plan (RRSP)Long term benefits
  • Maternity and parental benefitsOther benefits
  • Learning/training paid by employer
  • On-site amenities
  • Team building opportunities
  • Parking available

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