Program Coordinator

2 weeks ago

Ottawa, Canada Assent Full time

**Company Description** Summary**

Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. That's where we step in. With insights from experts, Assent is the tool manufacturers trust for comprehensive sustainability.

We've grown from $5 million to $85 million ARR in just six years. With our recent $350 million funding led by Vista Equity Partners, we're poised for even greater expansion and are on the lookout for outstanding team members.

Being a Certified B Corporation, we don't just advocate for sustainability - we live it. This certification underscores our commitment to environmental, social, and governance excellence. At Assent, your work will directly amplify transparency, sustainability, and fair practices worldwide.

**Hybrid Work Model**

At Assent, we proudly embrace a remote-first work model, valuing the flexibility and autonomy it provides our team. We also acknowledge the intangible benefits of occasional in-person workdays. For team members situated within 50 kms/31 miles of our five global offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, you can expect to come into the office one day a week. Similarly, those near our co-working spaces in Nairobi and Toronto are encouraged to work onsite once a month.

The Program Coordinator, Program Success will report to the Manager, Program Consulting and will have a wide range of duties, all of which are in the spirit of ensuring program success through the successful management of compliance programs as part of Assent’s Professional Services department. The Program Coordinator, Program Success will play an integral role in delivering our services to customers on their purchased programs, working with our customers to define and execute on their project plans from start to finish. The ideal Program Coordinator is eager to learn with high motivation, is highly organized with impeccable attention to detail and excellent interpersonal skills.

Key Requirements & Responsibilities
- Supporting assigned clients to develop project plans at the onset of each compliance program with a focus on our Digital First clients under the Digital Solutions Strategy (“DSS”) umbrella;
- Defining compliance programs from start to finish, working with Program Delivery Support team to execute on tasks required to achieve client milestones;
- Acting as a project manager for the execution of the client projects, including but not limited to:

- Planning and executing campaigns to collect compliance data from supply chain third party clients;
- Engage with clients in defining project outcomes and sharing best practices;
- Coordinate tasks with Supplier Success, Data Support, and other Professional Services groups as necessary, reviewing work for quality control;
- Engaging with the RevOps Digital Solutions Coordinator, as required, regarding client accounts, keeping them informed when contract issues or customer health puzzles arise;
- Conduct quarterly program reviews to have a deep understanding of the needs, status, gaps and next steps to ensure all client tasks are proactively anticipated and supported;
- Analyze program results and supply chain responsiveness to identify additional program strategies and opportunities for improvement with the Program Support teams;
- Possess beginner to intermediate regulatory knowledge in order to consult with clients in program direction;
- Use Assent’s internal resources, including our software, to proactively respond to a variety of client queries both over the phone and electronically;
- Keep informed and up-to-date with Product releases and regulatory updates in order to best support Assent’s clients;
- Serve as a friendly and professional frontline contact with Assent’s clients;
- Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent Compliance.

**Qualifications**
- Excellent oral and written communication skills in English - you communicate clearly, concisely and with tact, additional languages are considered an asset;
- Minimum of 1-2 years related work experience in customer success, project management, or consulting roles
- Working knowledge of consultative customer management and/or project management roles;
- Experience working in a technology/SaaS and/or a Professional Services organization would be considered an asset;
**Additional Information** Life at Assent**

**Wellness**:We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.

**Financial Benefits**: It’s not all about the money - well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a co

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