Call Centre Sales Representative
7 months ago
At Carry Telecom, we proudly demonstrate our commitment to innovation, leadership, and success, which comes from the collaborative efforts of our team. We pride ourselves on having a flat operating structure with an incredible entrepreneurial spirit. We have an excellent reputation for our unique culture and fun atmosphere.
**Essential Duties and Responsibilities**:
- Manage large amounts of inbound and outbound calls in a timely manner
- Process online orders and answer customer enquiries
- Achieve conversion and revenue targets on orders
- Resolve customer issues and meet customer needs
- Utilize First Call Resolution on prior orders
- Achieve call quality, productivity, and accuracy targets
- Utilize multiple computer systems
- Record and enter call activities into a computer information system software
**Required Knowledge, Skills & Abilities**:
- Excellent voice quality, tone, pronunciation, and inflection
- Strong computer, web navigation, and data entry skills
- Desire to exceed customer expectations
- Professional and confident demeanor
- Extremely helpful to customers
- Open to observation and coaching
- Thrives as a team player in a fast-paced, high-energy, change-oriented environment
**Desired Knowledge, Skills & Abilities**:
- Experience in tele sales, customer service or call center environment.
- Able to speak French or Cantonese/Mandarin a plus
- Ability to work in a team environment to achieve individual and team targets
- Equivalent or higher College degree is preferred
- Excellent command of the English language.
- Strong negotiation and objection handling skills.
**Working hours**: Regular working hours are from 10:00am-7:00pm. It will usually be 4 weekdays, and 1 day on weekend (1 day on the weekend is mandatory), 40 hours a week. Job Types: fixed-term full time contract (12 months)
**In person only.**
Pay: $17.50 per hour
Expected hours: 40 per week
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Vision care
Schedule:
- 10 hour shift
- 8 hour shift
Application question(s):
- Do you speak any other language?
**Experience**:
- Call center: 1 year (preferred)
**Language**:
- English (required)
Work Location: In person
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