Call Center Manager
2 months ago
Job Summary:
**Responsibilities**:
- Manage and supervise a team of call center representatives
- Develop and implement strategies to enhance productivity and customer sales
- Analyze call center metrics to optimize performance and efficiency
- Provide coaching, training, and feedback to team members
- Handle escalated customer inquiries or complaints
- Monitor call center operations to ensure adherence to policies and procedures
- Collaborate with other departments to improve overall customer experience
**Requirements**:
- Proven experience in a call center or customer service management role
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication skills in English, other languages is a plus
- Ability to analyze data, identify trends, and make data-driven decisions
- Experience in project management and process improvement initiatives
- Proficient in supervising staff, delegating tasks, and resolving conflicts efficiently
Join our team as a Call Center Manager and lead our dedicated customer service representatives to deliver exceptional service while driving continuous improvement initiatives.
**Job Types**: Full-time, Permanent, Casual
Pay: $20.00-$30.00 per hour
Expected hours: 44 per week
Additional pay:
- Bonus pay
- Commission pay
**Benefits**:
- Company events
- On-site parking
- Work from home
Schedule:
- 8 hour shift
**Experience**:
- Call center sales manager: 3 years (required)
- Direct sales: 5 years (required)
- Call center: 3 years (preferred)
**Language**:
- Tagalog (preferred)
Work Location: In person
Application deadline: 2024-09-15
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