Digital Channel Specialist

3 weeks ago

Kitchener, Canada Kindred Credit Union Limited Full time

**You’re invited to make a difference ** as a full time **Digital Channels Specialist** in Kitchener**.**

**At Kindred Credit Union, you will be part of cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities.**

Reporting to the Director, Digital Channels this role will help to develop Kindred’s digital channels through cross functional collaboration, facilitation, research, testing and widget ideation to provide greater engagement and service for our members.

**Key Responsibilities**
- Assist with Digital Channel project development, maintenance and testing (ie: mobile apps, online banking, ATMs etc).
- Facilitate / liaise with staff across the organization to help lead Digital Channels initiatives.
- Facilitate / liaise with prospective and current vendors to help lead Digital Channels initiatives.
- Assist with online banking and mobile widget ideation and development.
- Research and create gap analyses, consolidate and compile ongoing member feedback and industry trends.
- Contribute to building Kindred’s Digital Channels operations, documentation, and infrastructure.

**What to bring**

You are a financial services professional that has a strong familiarity with digital systems and processes. With your strong technical and analytical skills, collaboration, and interpersonal skills, you will serve as a critical partner to our internal departments and branch staff to ensure our digital channels are effective in meeting the evolving needs of our members and business.

**Plus, you bring your qualifications and experience**:

- Post-secondary education in a related field
- 3-5 years experience in financial services
- Strong knowledge of digital systems and processes
- Project management experience _an asset_
- Strong technical, testing aptitude (eg. OLB, mobile apps, ATMs, widgets)
- Solid understanding of policies, processes and procedures

**Why Kindred**

You will be part of a collaborative workplace where you’ll be asked to participate in the business and share your voice. You’ll be expected to continually grow your skills and abilities and to share your expertise and experience with colleagues.

We believe that your life is bigger than any job, so we’ll work together to achieve work-life quality and to care for your overall wellness. And of course, your rewards package includes competitive total compensation plus an array of financial products and services at preferred rates for staff. When you choose Kindred to further your career, you’re joining an engaged workforce at a certified B Corp that is committed to using business as a force for good and acting as an advocate for a Living Wage.

**Our comprehensive total rewards package includes**:

- Competitive total compensation
- Starting salary range $65,000 - $77,000
- Group benefits plan & commitment to staff wellness
- 3 weeks vacation, vacation purchase program
- Career growth opportunities, continuous training & development support
- Staff benefits on financial products & services (including Group RSSP matching)

**RSVP**
- As a team of people who, with compassion, integrity, and stewardship, care deeply about each other, our members, our communities, and our world, Kindred is committed to building an equitable, diverse, and inclusive workplace. Kindred’s values-centered and faith-inspired, warmly professional, expressly invitational characteristics compel us to be a place that understands, respects, and values, and treats equitably all people of every race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability._

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