Servicenow Lead

3 days ago

Toronto, Canada Epsilon Solutions Full time

**Job Role 1 - ServiceNow Lead**

**Remote/Canada**

**6-12 Months**

**Video Interview**

**Description**

ServiceNow Lead with 5+ years of experience in ServiceNow platform working in different modules like, CSM, ITSM, ITOM, GRC etc.

**Responsibilities**:

- Partner with our managed service provider and vendors to proactively address problems and troubleshoot production issues.
- Contribute to the delivery of recurring platform releases.
- Contribute to and assist in managing the roadmap for customer support & service technology enhancements.

Qualifications and Experience:

- Hand-on experience with ServiceNow configuration in one or more of the following areas: Customer Service Management (strongly preferred), IT Service Management (ITSM), and IT Operations Management (ITOM).
- Minimum of five (5) years of experience supporting customer support & service technology (case management, knowledge management, etc.) in a complex, publicly-traded, global organization.
- Hands-on experience with ServiceNow platform capabilities, including Service Portal, Service Catalog, Knowledge Base, Workflow, Change Management, Incident Management, Event Management, and Configuration Management.
- Success using agile principles to deliver great business outcomes through technology. Jira experience a plus.
- Demonstrated experience working with a managed service provider to partner on delivery.
- Strong written, verbal, and listening communication skills: articulate and effective communicator and presenter, able to describe complex problems and solutions in understandable terms; ability to frame communications to a diverse set of stakeholders. Education & Special Training

Thanks & Regards

Aman Sharma

Direct Number:408-459-7174

San Jose, CA

**Job Type**: Fixed term contract
Contract length: 12 months

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Speak with the employer**
+91 +916399121513

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