Servicenow Technical Lead

6 months ago

Toronto, Canada Scotiabank Full time

Requisition ID: 181414

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

**The Team**

Contributes to the overall success of the Service Management Technology (SMT) team under Global Employee Technology ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies and objectives. Ensures all activities are conducted in compliance with governing regulations, internal policies and procedures.

**The Role**
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Work with other lab members, such as business analysts, QA Testers, Architects, and the Operations Team to help support the delivery of releases.
- Lead and coach the team members with task-oriented activities, coordinate the team developments between the teams and teammates
- Extract and maximize business value by providing solutions that best fit the business (i.e., leveraging out of box versus heavy customization).
- Help with proofs of concept to get the most out of the ServiceNow modules for the business.

**Some of the Key Accountabilities include**:

- Configure and develop solutions on the ServiceNow Platform (i.e Workflows, Business Rules, Script Includes, etc.)
- Leading end-to-end ServiceNow implementation project teams and owning project delivery goals.
- Must be able to work on multiple projects at the same time with good time management skills.
- Provide guidance to junior members in the team.
- Work without supervision on project work.
- Provide Level 3 production support.
- Provide support with technical solutions within your domain space (i.e., ITAM, ITSM).
- Maintain up to date technical documentation.
- Participate in estimation with your enterprise stakeholders.

**What You Will Bring to Succeed**
- Computer Science Diploma or Degree; or related work experience.
- ITIL Foundation certification or training.
- ServiceNow Advanced System Administrator certified or training.
- ServiceNow Scripting certification or training a plus.
- 3 - 5 years’ experience and hands on development in general module configuration on the ServiceNow Platform.
- 1 - 3 years’ experience as a Tech Lead working on ServiceNow platform.
- Experience with the Service Graph Connector in ServiceNow a plus
- Strong experience and knowledge of integrations on the ServiceNow Platform, consisting of either REST, SOAP, Integration Hub, workflows etc.
- Has experience in systems design and a solid understanding of development, quality assurance and integration methodologies.
- Ability to do research and development of new ways to leverage the ServiceNow platform.

**The Workplace**
- We are technology partners who help the business transform how our employees around the world work
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
- You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
- We foster an environment of innovation and continuous learning
- We care about our people, allowing them to design how they work to deliver amazing results
- We offer a competitive total rewards package, including a performance bonus, company matching programs (on pension & profit sharing), and generous vacation

LI-Hybrid

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

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