Technical Consultant HRdirect

7 months ago

Montréal, Canada Intact Full time

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model preserves the balance between working from home and enjoying meaningful in-person interaction. The needs for every role are different but on average, you will be together with your colleagues at least once per week, with our leadership team in office three to four days weekly to be present for their teams.

Read on to see how you can shape the future, win as a team, and grow with us.

**About the role**

Human Resources Technical Consultant, Call Center HRdirect

We are currently looking for a Human Resource Technical Consultant for our HRDirect call center. You are bilingual, dynamic and curious? You demonstrate good listening and customer service skills? You like to work in a team and be in the heart of the action? This opportunity is for you

**Your role**:

- Log all calls in order to document the steps leading to the resolution
- Collaborate with different teams in order to find solutions to different requests
- Remain up to date on corporate and departmental policies, procedures, quality service standards and ongoing departmental projects
- Participate in maintaining the knowledge base up to date to ensure consistent and accurate responses and recommends updates and improvements
- Participate in different projects

**Your Competencies**
- Bachelor’s degree in Human Resources (or in the process of obtaining soon) or any relevant field.
- Excellent oral and written communication in both French and English. Need to interact on a regular basis with an English-speaking clientele and colleagues across the country.
- Being customer-driven
- Excellent interpersonal skills and Team player.
- Positive attitude, autonomy and sense of ethic

LI-Hybrid

IN-QC

LI-Prof

**What we offer**

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We are an equal opportunity employer**

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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