Human Resources Technical Consultant, Call Center
5 days ago
From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.
In return, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
**About the role**
Human Resources Technical Consultant, Call Center HRdirect
We are currently looking for a Human Resource Technical Consultant for our HRDirect call center. You are bilingual, dynamic and curious? You demonstrate good listening and customer service skills? You like to work in a team and be in the heart of the action? This opportunity is for you
**Workplace**: Montreal (2020, Robert Bourassa)
**Your role**:
- Log all calls in order to document the steps leading to the resolution
- Collaborate with different teams in order to find solutions to different requests
- Remain up to date on corporate and departmental policies, procedures, quality service standards and ongoing departmental projects
- Participate in maintaining the knowledge base up to date to ensure consistent and accurate responses and recommends updates and improvements
- Participate in different projects
**Your Competencies**
- Bachelor’s degree in Human Resources (or in the process of obtaining soon) or any relevant field.
- Excellent oral and written communication in both French and English
- Being customer-driven
- Excellent interpersonal skills and Team player.
- Positive attitude, autonomy and sense of ethic
LI-Hybrid
IN-QC
LI-Prof
**What we offer**
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.
**We are an equal opportunity employer**
At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.
If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.
-
Human Resources Technical Consultant
1 month ago
Montréal, QC H3B 4C9, Canada Intact Full timeOur employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times._ - Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to...
-
Technical Consultant HRdirect
7 months ago
Montréal, Canada Intact Full timeOur employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...
-
Human Resources Consultant
7 months ago
Montréal, Canada Intact Full timeOur employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...
-
Human Resources Service Consultant, Bilingual
23 hours ago
Montréal, Canada ADP Full time**ADP is hiring an experienced Human Resources Service Consultant**. In this position, you'll help our clients leverage ADP's exceptional business solutions so they can focus on what matters most to them - growing their business. **Unlock Your Career Potential: Human Resources at ADP**. It's at the very core of what we do. Whether it's partnering with...
-
Consultant, Human Resources
7 months ago
Montréal, Canada Intact Full timeOur employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...
-
Supervisor, Call Center
7 months ago
Montréal, Canada Vacances Air Canada Air Canada Vacations Full timeRESPONSIBILITIES - Develop and motivate an effective call center team - Supervise agents, which includes performance evaluations, hiring, development, coaching, and disciplining of subordinates - Plan, organize and measure efficiency of all activities in the call center to ensure that productivity standards are met - Analyze productivity reports to identify...
-
Human Resources Consultant
2 months ago
Montréal, QC, Canada Intact Full timeOur employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...
-
Supervisor, Call Center
7 months ago
Montréal, Canada Vacances Air Canada Air Canada Vacations Full timeResponsible for leading the reservation department (Europe and North America) and for making sure that productivity and customer service standards are met. RESPONSIBILITIES - Develop and motivate an effective call center team - Supervise agents, which includes performance evaluations, hiring, development, coaching, and disciplining of subordinates - Plan,...
-
Supervisor Call Center
7 months ago
Montréal, Canada Vacances Air Canada Air Canada Vacations Full timeResponsible for leading the reservation department and for making sure that productivity and customer service standards are met. / Le titulaire du poste est responsable de diriger le service des réservations. **RESPONSIBILITIES**: Develop and motivate an effective call center team Plan, organize and measure efficiency of all activities in the call center...
-
Human Resources Management Consultant
4 months ago
Montréal, QC, Canada KP Tax Full timeDurée de l'emploi: Permanent - Langue de travail: Anglais ou Français - Heures de travail: 35 to 40 hours per week - Education: - Expérience: **Education**: - Master's degree **Work setting**: - Consulting firm - Research and consulting firm - Accounting firm **Tasks**: - Administer staff consultation and grievance procedures - Plan, develop,...
-
Technical Consultant Ii
3 months ago
Montréal, QC, Canada Intact Full timeOur employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are - here, diversity is a strength. You...
-
Call Center Representative
6 days ago
Montréal, Canada Equinox Marketing Services Full time**Equinox Marketing Services **is a cutting edge contact center located on Côte-de-Liesse in Montréal (QC). With over 25 years of business experience in the marketing industry, the company is an industry leader in telecommunications, sales and customer care. We are currently seeking FULL TIME Bilingual and English speaking **_Call Center Representatives_**...
-
Human Resources Coordinator
7 months ago
Montréal, Canada Transat AT Full timeCompany Description Be part of the journey! Come aboard a committed and human company that needs you! Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel! You will evolve in a stimulating telecommuting environment where team cohesion is paramount....
-
Associate Human Resources Manager
6 days ago
Montréal, Canada SSENSE Full timeCompany Description SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else. SSENSE has garnered critical acclaim as both an e-commerce...
-
Human Resource Information System Consultant
7 months ago
Montréal, Canada TalentTECH Full time**Implementation Consultant/Implementation Project Manager/Business Transformation Manager/HR Solution Implementation/Successfactors Consultant/Workday Consultant/**Human Resource Information System Consultant**: - SaaS** My client is a growing software implementation and consulting company and they are a key partner of a leading AI-driven HR software...
-
Bilingual Human Resources Manager
23 hours ago
Montréal, Canada SCI Shared Resources, LLC Full timeOur associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Responsible for managing the Human Resource and Payroll activities for assigned geographic area by implementation of Human Resource strategies to ensure the workforce is motivated, results driven and highly competent in their fields,...
-
Human Resource Information System Consultant
6 months ago
Montréal, Canada TalentTECH Full time**Implementation Consultant/Implementation Project Manager/Business Transformation Manager/HR Solution Implementation/Successfactors Consultant/Workday Consultant/Human Resource Information System Consultant - SaaS** My client is a growing software implementation and consulting company and they are a key partner of a leading AI-driven HR software vendor...
-
Human Capital Advisor, Service Center
7 months ago
Montréal, Canada Intelcom Full timeRide the next mile with us! - Your future team You thrive working in a passionate environment within a team that prioritizes collaborative work and innovation? Our Service Center (Head Office) offers you the opportunity to leverage your Human Resources expertise in a fast-growing company and contribute to improve the efficiency of our services. As Human...
-
Human Resources Manager
1 month ago
Montréal, QC, Canada Intelcom | Dragonfly Full timeRide the next mile with us! - Responsibilities - Develop an in-depth understanding of the sectoral business reality and the number of operational teams, their needs and priorities; - Support managers in the management, mobilization and development of their teams, maintaining a good working climate and performance management; - Collaborate closely with other...
-
Call Center Agent
2 days ago
Montréal, Canada Johnson Controls Full timeThe Call Center Agent - Bilingual is responsible for handling all incoming alarm signal activities and taking appropriate action per instruction. Including video surveillance and monitoring of security equipment on-site at military facilities. The associate will also make outbound calls in order to dispatch Police/Fire Departments regarding alarm activities...