Customer Service Representative

6 months ago


Concord, Canada PDC Full time

'''Duties'''
- Answer customer inquiries and resolve issues in a timely and professional manner
- Upsell products and services to customers when appropriate
- Maintain accurate and detailed customer records through data entry
- Assist with order processing, tracking, and fulfillment
- Collaborate with other team members to ensure customer satisfaction
- Must have experience with Adobe Illustrator and Photoshop.
- Stay up-to-date on product knowledge to effectively address customer questions and concerns
- Create proofs using Adobe Illustrator, prepress.

'''Requirements'''
- Excellent phone etiquette and communication skills in English
- Ability to communicate effectively in French is a plus
- Previous experience in a customer service role is preferred
- Strong problem-solving skills and the ability to handle difficult customers with patience and empathy
- Proficient in data entry and navigating computer systems
- Graphics experience with Adobe Illustrator

We offer competitive pay, a supportive work environment, and opportunities for career growth. If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you.

Please note that this is not a remote position. The Customer Service Representative will be required to work on-site at our location in Concord Ontario. Only Canadian citizens and permanent residents please.

**Salary**: $17.50-$18.00 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company events
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer Service: 2 years (preferred)
- Computer graphics: 3 years (preferred)

Ability to Commute:

- Concord, ON (required)

Ability to Relocate:

- Concord, ON: Relocate before starting work (required)

Work Location: In person



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