Customer Service Representative/dispatcher

4 months ago


Concord, Canada Burrell Overhead Door Ltd. Full time

We are a third generation existing 60 year old company looking for a Customer Service Representative / Dispatch Person to handle our service department and dispatching of technicians.

We will provide on site training and support.

Our benefits include:

- Competitive pay
- Great health benefits
- Paid vacation
- Ongoing training and development
- Room for advancement. We promote from within
- Great work/life balance

**POSITION TITLE**:
Customer Service Representative, Overhead Doors, Commercial/Residential

***:
The Customer Service Representative is responsible for building relationships and identifying the prospect’s need for our products or services, specifically for overhead doors.

**ESSENTIAL JOB FUNCTIONS**:

- Relationship building with new prospects and existing customers
- A natural people-person with a likable personality
- Exceptional written and verbal communication, time management, organizational skills
- Relate to a broad and varied customer base
- Awareness of product and promotion. Communicate and inform customer of options/promotions/etc
- Responsible for preparing estimates for new work and ensures that pricing is accurate, professional and within company guidelines for installations and service.
- Maintain efficiency within service/installation department and with office staff.

**Responsibilities**:
*Answer phones to answer customer inquiries and set up work orders
*Answer phones to handle technician completions and dispatching
*Accurately manage assigned city and run that schedule during shift
*Type in notes of calls and create/complete work orders
*Take upset customer calls and handle them appropriately or get with appropriate managers
*Work closely with city managers to make sure all complaints/inquiries handled appropriately
*Must be able to quickly learn and become accustomed to our field of work

**QUALIFICATIONS**:

- Required:

- 2-3 years prior Customer Service experience
- Valid Driver’s License
- Ability to build rapport and build trust quickly

**WORK ENVIRONMENT**:
Located in
Vaughan, Ontario,

**Job Types**: Full-time, Permanent

Pay: $36,000.00-$45,000.00 per year

**Benefits**:

- Extended health care

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Concord, ON L4K1V4: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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