Customer Service Representative

1 week ago


Concord, Canada The Nichols Group Full time

THE COMPANY


The Nichols Group is proud to be servicing Canada as the sole distributor for the leading golf brands Peter Millar, G/FORE and VESSEL. With a steadfast dedication to timeless design and world-class craftsmanship, our brand collections are thoughtfully curated based on our customers’ interests and emerging golf trends.


THE OPPORTUNITY


Join our high-performance Customer Service team as we deliver world-class golf apparel & accessories to Canada. Customer Service plays a pivotal role in the experience of our clients, providing engaging service and exceptional product expertise every day.


Apply today — your career in Golf might just start here.


THE ROLE


As a Customer Service Representative, you will:

  • Deliver world-class client service across all channels including Live Chat, Phone, and Email
  • Manage customer orders to ensure accurate and on time delivery
  • Provide knowledgeable answers to questions about product, pricing and availability
  • Sell golf apparel & accessories and earn client confidence through unparalleled product expertise
  • Resolve client inquiries efficiently, ensuring the highest levels of satisfaction
  • Meet and exceed established performance targets


THE QUALIFICATIONS


The Customer Service Representative has:

  • At least 1 - 3 years' of relevant work experience
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, organize, and prioritize work
  • Must be proficient in Microsoft Office applications
  • Sound analytical thinking, planning prioritization and ability to execute
  • The passion for providing world-class client service and building long lasting client relationships utilizing exceptional written and oral communication skills.
  • The desire to thrive on a high-performance team
  • The commitment to learn and apply the Nichols Group values and standards
  • The aptitude for learning and navigating diverse technology systems
  • Prior retail, contact center, customer service or hospitality experience is considered an asset
  • Post-secondary diploma in Business or Administration or equivalent is considered an asset


THE LOGISTICS


As a Customer Service Representative, you have:

  • The availability to work 40 hours per week from Monday to Friday 9:00am-5:00pm on site in Concord, ON
  • The ability to work shift work when needed during peak sales events & periods


THE PERKS


Some of the benefits you will receive working at the Nichols Group:

  • Competitive salary & annual vacation allotment
  • Product Discount


  • Concord, Canada Mr. Service HVAC Full time

    Job Description: At Mr. Service, we have a great opportunity for our next potential of Customer Service Representative. We are looking for an optimistic results-driven individual with a high-integrity to join our new company. As a new trusted Canadian owned and operated company, there will also be potential for advancement within the company. What we...


  • Concord, Canada Good To Great Solutions Full time

    At Good to Great Solutions, We strive for excellence and are the leaders in consulting and customer acquisition across Vaughn. We are looking for an entry-level Customer Service Representative who will play a valuable support role by providing a superior level of service to all customers to help them achieve their individual goals. As an entry-level Customer...


  • Concord, Canada Rentokil North America Full time

    Overview: **Customer Service Representative** Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends! **Who are we?** *** Rentokil Canada Corporation is proud to be a member of the Rentokil family of...


  • Concord, Canada Rugcutterz Danz Artz Inc Full time

    **Job Opportunity: Part-Time Customer Service Representative at Rugcutterz Danz Artz** Are you passionate about dance and committed to delivering excellent customer service? Rugcutterz Danz Artz is looking for a dedicated and friendly Customer Service Representative to join our team. Our mission is to provide the best dance education in a positive,...


  • Concord, Canada Skilled Jobs Full time

    **Customer Service Representative | Concord, ON** **Job Title: Customer Service Representative** **Location: Basaltic Rd/Rutherford Rd** **Pay Rate: $23-$24 per hour** **Schedule: In-office, 8:00 AM - 4:30 PM** We are seeking a highly motivated Customer Service Representative with a strong blend of project management and customer-facing skills to join our...


  • Concord, Canada VAUGHAN GLASS AND MIRROR Full time

    We are expanding and looking for dynamic team members to be a part of this growth and work in our 20,000 square feet location **Responsibilities**: - Communication skills like a pleasant demeanor and the ability to work with multiple personalities - Experience in Glass / Construction industry in Sales and Estimating is an Asset however not a must. - Learn...


  • Concord, Canada Debco Full time

    Debco is an established, growing leader in high quality and innovative promotional products and has an outstanding opportunity available for a persuasive, competitive **Customer Service Representative (Account Manager) **who is driven to succeed! You are passionate about providing the highest level of customer service to our customers. Are you a proactive...


  • Concord, Canada EcoTech Windows & Doors Full time

    EcoTech Windows & Doors, a leading provider of energy-efficient windows and doors, is seeking a Customer Service Inbound Call Representative to join our team. As a Customer Service Inbound Call Representative, you will be responsible for answering incoming calls from customers, providing excellent customer service, and resolving issues or concerns related to...


  • Concord, Canada Vinylbilt Windows and Doors 2021 Inc. Full time

    We are looking for a Customer Service Representative to join our team! The Customer Service Representatives will liaise with the Customer Service Manager to ensure outstanding quality of service is provided to our customers. This includes varying levels of interaction with client base as well as processing orders and service requests. **Duties and...


  • Concord, Canada Daltile Full time

    Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions. **Primary Objective**: To ensure effective...


  • Concord, Canada Componex Full time

    Job Overview: **Duties**: - Bring customer complaints to Management to get them resolved. - Perform customer verifications - Keep records of customer interactions and transactions - Communicate and coordinate with internal departments - Follow up on customer interactions Qualifications: - Proficient in English (additional languages are a plus) - Previous...


  • Concord, Canada Dufferin Concrete - A CRH Company Full time

    Recognized as one of Greater Toronto's Top 100 Employers, Dufferin Concrete has been a trusted supplier, providing the materials, expert advice and value-added services to build roads, highways, schools, homes and buildings in Southern Ontario. Our network of 28 plants and over 400 ready-mix trucks provide a variety of standard and custom concrete mixes to...


  • Concord, Canada Toronto Division Copiers Limited Full time

    **Job Summary** **Responsibilities** - Provide accurate information regarding products and services. - Assist customers with order placements, modifications, and cancellations. - Analyze customer issues and provide effective solutions in a timely manner. - Upsell additional products or services based on customer needs. - Maintain detailed records of...


  • Concord, Canada Dufferin Concrete - A CRH Company Full time

    Job ID: 497749 Work Type: Contract **It is a great time to join Dufferin Concrete, A CRH Company!** **CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results.** **We are building a world - class team. Make your mark!** **You will be a successful addition to our team if you look...


  • Concord, Canada CRH Canada Full time

    **Job ID**: 497749 **Work Type**: Contract It is a great time to join Dufferin Concrete, A CRH Company! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world - class team. Make your mark! You will be a successful addition to our team if you look at...


  • Concord, Canada Dufferin Concrete - A CRH Company Full time

    Job ID: 495556 Work Type: Contract It is a great time to join the CRH Canada team! CRH Canada is going through an exciting business transformation which demands first-class Talent Management support to drive results. We are building a world - class team. Make your mark! You will be a successful addition to our team if you look at change as an opportunity...


  • Concord, Canada Biiibo Inc. Full time

    **About Biiibo** Biiibo is a market leader in the on-demand delivery space for building supplies. Founded by an experienced management team in the construction industry, we are building a top performing team to revolutionize an industry! We're currently looking to hire a driven Customer Service Representative to join our fast-growing team! **_ About the...


  • Concord, Canada BLAKLADER CANADA Full time

    Sustainable Workwear Brand seeking an energetic Customer Service Representative for a unique retail/office location in Vaughan. Be a part of an exciting team that brings the best workwear in the world to customers of all shapes and sizes. **Job description** Seeking a dependable individual who is always on time, works autonomously, and can take on various...


  • Concord, Canada BLAKLADER CANADA Full time

    Sustainable Workwear Brand seeking an energetic Customer Service Representative for a unique retail/office location in Vaughan. Be a part of an exciting team that brings the best workwear in the world to customers of all shapes and sizes. **Job description** Seeking a dependable individual who is always on time, works autonomously, and can take on various...


  • Concord, Canada Burrell Overhead Door Ltd. Full time

    We are a third generation existing 60 year old company looking for a Customer Service Representative / Dispatch Person to handle our service department and dispatching of technicians. We will provide on site training and support. Our benefits include: - Competitive pay - Great health benefits - Paid vacation - Ongoing training and development - Room for...