Customer Service Representative
3 months ago
**Customer Service Representative | Concord, ON**
**Job Title: Customer Service Representative**
**Location: Basaltic Rd/Rutherford Rd**
**Pay Rate: $23-$24 per hour**
**Schedule: In-office, 8:00 AM - 4:30 PM**
We are seeking a highly motivated Customer Service Representative with a strong blend of project management and customer-facing skills to join our team in Concord. This role is essential for delivering exceptional service while managing various projects and customer engagements.
**Key Responsibilities**
- Provide excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Manage and oversee projects, ensuring timely delivery and alignment with company objectives.
- Communicate effectively with clients and team members, always maintaining a professional demeanor.
- Utilize technical skills in QAD systems, Excel (including VLOOKUP and pivot tables), Tableau, and data analysis tools to extract insights and improve processes.
- Prioritize tasks efficiently and manage time effectively to meet project deadlines.
- Lead team initiatives by delegating tasks and managing daily operations.
- Employ strong problem-solving and conflict resolution skills to address customer concerns promptly.
- Adapt quickly to changing priorities and learn independently to enhance personal and team performance.
**Qualifications**
- Excellent command of English, both spoken and written.
- 2-3 years of managerial experience preferred but not mandatory.
- Demonstrated expertise in project management and direct customer engagement.
- Proficiency in QAD systems and advanced Excel functions, with experience in data analysis and visualization tools.
- Strong leadership skills and the ability to delegate tasks efficiently.
- Self-motivated learner with a passion for personal and professional growth.
**Commitment to Diversity**
**Application Process**
**Job Types**: Full-time, Permanent
Pay: $23.00-$24.00 per hour
Expected hours: 40 - 55 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 1 year (preferred)
Work Location: In person
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