Customer Service Representative
3 days ago
EcoTech Windows & Doors, a leading provider of energy-efficient windows and doors, is seeking a Customer Service Inbound Call Representative to join our team. As a Customer Service Inbound Call Representative, you will be responsible for answering incoming calls from customers, providing excellent customer service, and resolving issues or concerns related to our products and services.
**Responsibilities**:
- Answer incoming calls from customers and provide excellent customer service.
- Respond to customer inquiries, concerns, and complaints promptly and professionally.
- Provide accurate information about our products and services.
- Document all customer interactions and transactions accurately.
- Escalate complex issues to the appropriate department or supervisor.
- Follow up with customers to ensure their issues are resolved to their satisfaction.
- Maintain a positive and professional demeanor at all times.
- Gather, maintain and follow up with customers for positive online reviews.
**Requirements**:
- High school diploma or equivalent; some college coursework preferred.
- 2+ years of experience in customer service or a related field.
- Fluent in English.
- Strong communication skills, both verbal and written.
- Proficient in all Microsoft Suite products, including Word, Excel, and Outlook.
- Excellent problem-solving skills.
- Ability to multitask and work in a fast-paced environment.
- Attention to detail and strong organizational skills.
If you are a customer service professional with a passion for helping people, we want to hear from you. Join our team at EcoTech Windows & Doors and help us provide excellent customer service to our clients. We offer a competitive salary, benefits package, and opportunities for advancement.
To apply, please submit your resume and cover letter. We look forward to hearing from you
**Job Types**: Full-time, Part-time
**Salary**: $17.00-$18.00 per hour
Expected hours: 24 - 44 per week
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Vision care
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Monday to Friday
Supplemental pay types:
- Bonus pay
**Education**:
- Secondary School (preferred)
**Experience**:
- Customer service: 3 years (preferred)
Work Location: In person
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