
Customer Service Representative
4 weeks ago
**Job Summary**
**Responsibilities**
- Provide accurate information regarding products and services.
- Assist customers with order placements, modifications, and cancellations.
- Analyze customer issues and provide effective solutions in a timely manner.
- Upsell additional products or services based on customer needs.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with team members to improve service delivery and customer satisfaction.
- Ensure compliance with company policies and procedures while handling customer data.
**Skills**
- Excellent verbal and written communication skills; bilingual or multilingual capabilities (Spanish preferred) are a plus.
- Strong phone etiquette and active listening skills to understand customer needs effectively.
- Proficient in data entry with attention to detail for accurate record keeping.
- Proven ability in upselling techniques to enhance customer experience.
- Previous experience in customer service or sales is highly desirable.
- Ability to analyze situations quickly and provide appropriate solutions.
- A positive attitude with a commitment to delivering outstanding service.
Join our team as a Customer Service Representative where your skills will contribute to creating positive experiences for our valued customers
**Job Types**: Full-time, Permanent
Pay: $45,000.00-$55,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
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