Department Manager, Clothing, Uplands

4 weeks ago

Nanaimo, Canada Mark's Full time

**What you'll do**

**Customer Service**
- Support the customer experience through timely processing and movement of inventory to the sales floor.
- Model active selling behaviours/techniques to set the example for department team members and to help them grow confidence in their selling capabilities.
- Promote company programs including loyalty programs, private-label products, and other seasonal promotions.
- Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.

**Training**
- Support and coach to improve any performance gaps and provides ongoing feedback to improve team.
- Communicates in a clear and concise manner to the team, leading effective Shift Starter meetings and training sessions.
- Mentors team and leads in execution of Customer Experience, proactively provides resolution for all customer concerns.

**Leadership**
- Provides leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
- Effectively problem solves, delegates and follows-up on tasks assigned to team members.
- Promotes and maintains a positive and motivating work environment.
- Acts as a brand ambassador exemplifying Mark’s leadership and culture.
- Complete opening and closing duties as part of manager on duty responsibilities.

**What you bring**
- Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support.
- Proven ability to build and manage a daily game plan for the department and store.
- Exceptional communication skills and organizational skills
- Superior training and mentoring skills
- 3-5 years retail experience required.
- High energy, enthusiasm and a drive to succeed.
- Basic computer skills required.

LI-LK1

**About Us**

At Marks, we want you to experience an extraordinary career in helping to lead our brand's evolution to be Canada’s number one destination for industrial and casual apparel and footwear. As one of Canada’s leading apparel retailers, and a valued part of the Canadian Tire family of companies, Mark’s stands out for its commitment to comfort, quality and style. Mark’s is a leader in product development, innovation and quality through its assortment of industrial apparel, footwear and accessories, with strong private and exclusive brands. Join us, where there's a place for you here.

**Our Commitment to Diversity, Inclusion and Belonging**

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

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