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Retail Store Manager

2 months ago

Nanaimo, British Columbia, Canada Uplands Convenience Store Full time
Job Summary

We are seeking a highly skilled and experienced Retail Store Supervisor to join our team at Uplands Convenience Store. As a key member of our management team, you will be responsible for overseeing the daily operations of our store, ensuring excellent customer service, and driving sales growth.

Key Responsibilities
  • Staff Supervision: Supervise and mentor a team of sales staff, providing guidance and support to ensure they meet their performance targets.
  • Sales and Merchandising: Analyze sales data and develop strategies to increase sales and improve merchandising displays.
  • Inventory Management: Oversee the receipt, storage, and distribution of merchandise, ensuring accurate inventory levels and minimizing stockouts.
  • Customer Service: Provide exceptional customer service, resolving customer complaints and concerns in a professional and courteous manner.
  • Reporting and Analysis: Prepare and submit regular reports on sales, inventory, and customer service metrics, analyzing data to identify trends and areas for improvement.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of retail management experience.
  • Skills: Excellent communication and leadership skills, ability to work in a fast-paced environment, and strong analytical and problem-solving skills.
Work Environment

Our store operates in a fast-paced environment with tight deadlines, requiring the ability to multitask and prioritize tasks effectively.

Personal Suitability
  • Client Focus: Strong customer service skills and ability to build rapport with customers.
  • Organized: Ability to prioritize tasks, manage time effectively, and maintain accurate records.
  • Team Player: Strong teamwork and communication skills, with the ability to work collaboratively with colleagues.