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Computer Support Specialist

1 month ago

St John's, Canada WorkplaceNL Full time

**COMPUTER SUPPORT SPECIALIST**

Competition Number 23 08 03
Employment Type Permanent
Position Status Bargaining (NAPE)
Location St. John's, NL
Closing Date February 22, 2023
Salary Scale $57,222 - $63,130 (391 Hay Points)

**About us**
At WorkplaceNL, we work with workers, employers, stakeholders, and our community partners to provide occupational health and safety education and help prevent workplace injury and illness in Newfoundland and Labrador. We also provide compensation and support to injured workers and their employers during recovery, rehabilitation, and safe return to work.

**The opportunity**
We are currently looking for an experienced Computer Support Specialist to work as a critical team member in our Information Technology Services Department.

The position must also ensure that the integrity, privacy and confidentiality of corporate databases and electronic information are protected.

**More about the role**

Some key responsibilities of the Computer Support Specialist include:

- Diagnoses, analyzes and resolves tier 1 microcomputer problems and failures in each of WorkplaceNL's offices via Service Desk requests using such tools as remote control, software distribution, etc. Assumes ownership of all related service desk issues.
- Maintains and repairs microcomputers and related peripheral computer equipment to provide operation with minimum downtime.
- Communicates with co-workers, vendors, clients and supervisors regarding the nature of problems, alternate solutions, anticipated resolution timeframes and results of evaluations.
- Ensures that the integrity, privacy and confidentiality of corporate database and electronic information are protected.

**Ideal Qualifications (Experience and an educational equivalency will be considered)**
- University degree in computer science or related discipline.
- Three (3) years' experience working with various technical infrastructures including: microcomputer hardware, Windows Operating Systems, iSeries operations procedures, BRMS and VEEAM backup software, Audio/Video conferencing solutions, LAN/WAN technologies, communications standards, security systems and Microsoft Office productivity suite.

**Why work with us**
We offer a comprehensive rewards package that includes competitive compensation, group health, dental and vision benefits, as well as a generous paid leave program and enrollment in the Public Service Pension Plan.

Our team members can also take advantage of flexible work arrangements, opportunities for training, growth and career advancement in a safe and welcoming environment.

**To Apply

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